Anjela Ch r

Provided guests with friendly, personalized front-desk service and ensured guest satisfaction. Promoted, sold, and dispatched shore excursions, while also handling guest concerns and immigration formalities.

Supervised and managed Front Office Operations staff, identifying and seizing sales opportunities through upselling and cross-selling. Developed and marketed vouchers and packages, ensuring guest satisfaction and company profitability.

Enhanced guest experience from arrival to departure, including check-in and document collection. Generated revenue data and created up-to-date glitch reports, incorporating guest feedback.

Gained foundational experience in hotel operations, preparing for future opportunities in the hospitality industry. Assisted various departments to understand comprehensive hotel management practices.

Generated revenue by selling room nights, event spaces, and dining options, actively participating in sales activities and projects. Developed sales strategies to target different market segments and built strong relationships with clients and commercial teams.

Completed a Diploma in Hospitality Management, gaining foundational knowledge and practical skills essential for a career in the hospitality industry. This program provided a comprehensive understanding of hotel operations and guest services.

Achieved a certification in Naturalism from The Naturalist School India. This education focused on observing and understanding nature, complementing practical skills with a broader perspective.

Completed the Indian School Certificate (ISC) for higher secondary education. This included a broad curriculum to prepare for further academic pursuits.

Completed the Indian Certificate of Secondary Education (ICSE) for secondary education. This foundational schooling provided essential knowledge across various subjects.