Open to opportunities

Anjela Ch r

@anjelachr

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Experienced hospitality professional passionate about exceptional guest service.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to enhance guest experiences while contributing to revenue growth in a supportive and dynamic environment.

I am an experienced hospitality professional with a strong background in the leisure, travel, and tourism industry. My journey has taken me through various prestigious establishments, including luxury hotels and cruise lines, where I have honed my skills in guest services, front desk operations, and sales. I am passionate about providing exceptional service and creating memorable experiences for guests.

Throughout my career, I have demonstrated my ability to manage front office operations effectively, supervise staff, and identify sales opportunities through upselling and cross-selling. My experience at Viking Cruises as a Guest Services/Explorer Staff has equipped me with the skills to handle guest concerns with professionalism and grace, ensuring that every guest feels valued and satisfied. I take pride in my ability to maintain a friendly and personalized service, which I believe is essential in the hospitality industry.

With a diploma in Hospitality Management and a commitment to continuous learning, I am eager to contribute my expertise to a dynamic organization that values exceptional guest experiences. I am dedicated to merging customer service excellence with revenue development strategies, and I am excited about the opportunity to grow within a forward-thinking company.

Experience

Work history, roles, and key accomplishments

Guest Services/Explorer Staff

Viking Cruises

Jan 2022 - Dec 2024 (2 years 11 months)

Provided guests with friendly, personalized front-desk service and ensured guest satisfaction. Promoted, sold, and dispatched shore excursions, while also handling guest concerns and immigration formalities.

Customer Service Shore Excursions Problem Solving

Guest Relation Executive

Taj Lands End Mumbai

Jan 2019 - Present (6 years 5 months)

Supervised and managed Front Office Operations staff, identifying and seizing sales opportunities through upselling and cross-selling. Developed and marketed vouchers and packages, ensuring guest satisfaction and company profitability.

Sales Upselling Cross Selling Marketing Team Leadership PMS

Front Desk Agent

JW Marriott Mumbai Sahar

Jan 2018 - Present (7 years 5 months)

Enhanced guest experience from arrival to departure, including check-in and document collection. Generated revenue data and created up-to-date glitch reports, incorporating guest feedback.

Data Reporting Customer Service

Hotel Intern

The Lalit Jaipur

Jan 2017 - Present (8 years 5 months)

Gained foundational experience in hotel operations, preparing for future opportunities in the hospitality industry. Assisted various departments to understand comprehensive hotel management practices.

Customer Service

Sales Representative

Hotel Signyt Lite

Jan 2015 - Present (10 years 5 months)

Generated revenue by selling room nights, event spaces, and dining options, actively participating in sales activities and projects. Developed sales strategies to target different market segments and built strong relationships with clients and commercial teams.

Sales Revenue Sales Strategy Market Research Client Relationship Management Contract Negotiation

Education

Degrees, certifications, and relevant coursework

Bharathiar University UEI Global

Diploma, Hospitality Management

Completed a Diploma in Hospitality Management, gaining foundational knowledge and practical skills essential for a career in the hospitality industry. This program provided a comprehensive understanding of hotel operations and guest services.

The Naturalist School India

Naturalism Certification, Naturalism

Achieved a certification in Naturalism from The Naturalist School India. This education focused on observing and understanding nature, complementing practical skills with a broader perspective.

Indian School Certificate (ISC)

Indian School Certificate (ISC), General Studies

Completed the Indian School Certificate (ISC) for higher secondary education. This included a broad curriculum to prepare for further academic pursuits.

Indian Certificate of Secondary Education (ICSE)

Indian Certificate of Secondary Education (ICSE), General Studies

Completed the Indian Certificate of Secondary Education (ICSE) for secondary education. This foundational schooling provided essential knowledge across various subjects.