michelle chivasa

I am a passionate travel consultant with extensive experience in assisting clients with their travel needs, including booking domestic and international flights, accommodations, and travel insurance. My role at Angels Travel Holiday has allowed me to build strong customer relationships, which has significantly contributed to repeat business and referrals. I pride myself on providing personalized travel advice and ensuring that all documentation for visa applications is accurate and complete.

In my previous position as a waitress at Regency Fairmile Hotel, I improved guest satisfaction metrics by delivering friendly and efficient service. I initiated a feedback collection initiative that led to actionable improvements in customer service, reducing negative online reviews by half. My ability to work well under pressure and adapt to changing situations has enabled me to serve over 5000 customers a month while maintaining high standards of service.

My educational background includes advanced level studies at Mukaro Girls High, complemented by a HEXCO Certificate in computer packages. I am committed to continuous improvement and am always looking for opportunities to enhance my skills and contribute to a dynamic team.