Pat Wenha

Provide technical support for code signing and server environments, resolving customer cases via Salesforce and reducing time-to-resolution through diagnostics on Linux/Windows servers.

Managed German-speaking customer queries via phone and email, promoted self-service, handled refunds and escalations to meet service-level targets.

Assisted customers in-store, conducted telemarketing and digital marketing, managed customer queries and stock tasks to improve sales and customer satisfaction.

Took and processed customer orders, handled payments and ensured customer satisfaction by addressing issues promptly in a fast-paced café environment.

Managed cash receipting and invoicing, maintained store upkeep, resolved customer queries and supported sales and stock control.

Handled customer service tickets across channels, generated and followed up sales leads, and met team targets while coordinating bookings and administrative tasks.

Provided personal and medical support to physically and mentally challenged patients, administered medication reminders and engaged patients in therapeutic activities.

Delivered German-language technical support for hardware, software and network issues, managing multiple cases, performing diagnostics and supporting application roll-outs to improve user satisfaction.

Enrolled in a higher certificate bootcamp focused on full-stack web development; coursework covers front-end and back-end technologies.

Completed ZIMSEC O Level qualifications covering secondary school subjects as per the Zimbabwe School Examinations Council.

Completed ZIMSEC A Level qualifications covering advanced secondary school subjects as per the Zimbabwe School Examinations Council.