Clifford Keys

Managed food outlets, rostering and POS stock/pricing, led central purchasing and supplier liaison, performed inventory and stock-control reporting, and provided IT/POS system support and vendor liaison.

Provided first- and second-line technical support and configuration for cloud VoIP and CCTV solutions, managed customer equipment database and invoicing, and delivered virtual IBM training and SME consultation to partner organisations.

Ran branch IT operations including desktop support, server and network administration, Microsoft 365 administration, printer/print-server support, and compiled monthly IT and VoIP reports for management.

Provided first- and second-line IT support across hospitals and clinics, administered Hyper-V, Exchange, Active Directory, Azure/Microsoft 365 and SCCM, led endpoint encryption projects and supported security incidents and audits.

Produced graphic design assets for Netcare communications and internal materials, supporting hospital and corporate branding requirements.

Created visual designs and marketing materials for clients, managing design workflows and production schedules.

Provided administrative support for legal and vacation management tasks, maintaining records and assisting with client correspondence and documentation.

Operated hospital switchboard and handled communications, call routing and emergency paging to support clinical operations.

Activities and societies: Completed multiple IBM-developed courses including hands-on labs, capstone projects, and assessments; verified certificates available on Coursera.

Completed IBM IT Support Professional Certificate and IBM Cybersecurity Analyst Professional Certificate via Coursera in 2024, covering technical support, networking, cybersecurity tools, and hands-on labs.

Matriculated with exemption in 2000, studying English, Afrikaans, Mathematics, Science, Technical Drawing, and Technical Electrical.