Open to opportunities

Naureen Rizvi-Akram

@naureenrizviakram

Message

Dedicated customer service professional with strong problem-solving skills.

Netherlands

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly efficient and dedicated individual with a proven track record in customer service. My experience spans various roles, where I have honed my ability to handle customer queries and complaints effectively. Currently, I work at Teleperformance, where I manage customer interactions using Salesforce, ensuring timely resolutions and maintaining detailed records.

Born and raised in the Netherlands, I am a native Dutch speaker, which allows me to communicate effectively with both English and Dutch partners. My previous roles have equipped me with the skills to provide optical advice and support in a family business environment. I pride myself on my attention to detail and my ability to multi-task, which has consistently led to outstanding results in my work.

Experience

Work history, roles, and key accomplishments

Current

Consumer Relations Management

Current

Teleperformance

Feb 2022 - Present (3 years 5 months)

Managed customer queries and complaints using Salesforce, providing timely solutions and ensuring follow-up for resolution. Maintained detailed records of customer interactions, processed accounts, and filed documents in compliance with communication procedures.

Salesforce Customer Relationship Management Data Entry

Customer Service Agent

Hi-Spec Lenses Limited

Jan 2018 - Apr 2019 (1 year 3 months)

Addressed inquiries from English and Dutch partners of Specsavers, offering optical advice and resolving issues promptly. Documented customer interactions, managed accounts, and filed necessary paperwork.

Customer Service Optical Advice Multilingual Communication Problem Solving Record keeping

Administrator

Family Business

Oct 2012 - Nov 2014 (2 years 1 month)

Provided administrative support for a family-owned business. Responsibilities included managing records and assisting with various office tasks.

Administrative Support Administrative Assistant

Kitchen Support Worker

Nebo

Dec 2005 - Sep 2007 (1 year 9 months)

Supported the kitchen department and assisted elderly residents with daily chores at a home for the elderly. Contributed to maintaining a comfortable and supportive environment for residents.

Kitchen Support Teamwork Support Services

Customer Service Agent

Responsis

May 2004 - Nov 2005 (1 year 6 months)

Handled customer queries via phone and email for a home appliance company, ensuring timely resolution and follow-up. Maintained accurate records of interactions, processed accounts, and adhered to communication guidelines.

Customer Service Email Communication Phone Support Record keeping

Education

Degrees, certifications, and relevant coursework

Wateringse Veld College

Higher General Secondary Education, General Studies

Completed a comprehensive curriculum at Wateringse Veld College. Focused on general secondary education, preparing for further studies or vocational training.