Open to opportunities

Patrick Mfuamba

@patrickmfuamba

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Experienced Operations Manager

South Africa

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What I'm looking for

Seeking a challenging role in operations management or quality assurance

As a seasoned Operations Manager and Quality Assurance Specialist, I have developed a passion for making things run smoothly behind the scenes. With over 7 years of experience, I thrive in fast-paced environments and love to help clients achieve their goals.

I am proficient in a wide array of digital tools and platforms, and I pride myself on being reliable, detail-oriented, and always willing to go the extra mile to make sure the job gets done. My expertise includes administrative management, project management, customer service, and digital communication.

I have a strong educational background in operations management, quality assurance, and supply chain logistics, with certifications in supply chain operation and the fourth industrial revolution. I am also fluent in English, French, and Swahili, and hold a TEFL certification.

Experience

Work history, roles, and key accomplishments

Current

Tutor

Current

University of Johannesburg

Aug 2022 - Present (2 years 10 months)

Conducted one-on-one and group tutoring sessions focusing on reading comprehension, math, and critical thinking skills, utilizing personalized learning plans to enhance student understanding.

Planning Communication Critical Thinking Personalization Curriculum Development

Operations Manager

Freelancer

Jan 2024 - Feb 2024 (1 month)

Managed procurement of medical equipment for a new clinic in the Democratic Republic of Congo, coordinating logistics and negotiating with suppliers to ensure timely delivery and compliance with regulations.

Procurement Negotiation Compliance Project Coordination Market Research Relationship Building Supply Chain Management

Customer Service Representative

Freelance

Aug 2020 - Dec 2022 (2 years 4 months)

Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining detailed records to ensure service continuity and improve customer experience.

Customer Service Problem Solving Communication Team Collaboration Conflict Resolution Time Management Empathy

Quality Assurance Supervisor

Laserfab

Feb 2020 - Dec 2020 (10 months)

Ensured product quality by conducting quality checks, adhering to safety regulations, and identifying production bottlenecks during the in-service training period.

Quality Assurance Production Team Collaboration Process Improvement Reporting Training

Virtual Assistant

Koncept

Jan 2018 - Apr 2020 (2 years 3 months)

Supported management by coordinating schedules, managing emails, and organizing travel plans, while ensuring smooth day-to-day operations and maintaining communication between the CEO and other managers.

Project Management Scheduling Email Travel Coordination Communication Customer Service Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Honors in Quality, Quality

2024 - 2024

Pursuing an Honors degree in Quality, focusing on advanced quality management practices and their application in business. Aimed at enhancing skills in quality improvement and assurance.

University of Johannesburg

Certificate in Quality Assurance, Quality Assurance

2023 - 2023

Completed a course in Quality Assurance, emphasizing quality control processes and standards in various industries. Gained knowledge in quality management systems and methodologies.

University of Johannesburg

Bachelor of Operations Management, Operations Management

2018 - 2022

Studied Operations Management, focusing on optimizing business processes and improving operational efficiency. Developed skills in project management, resource allocation, and strategic planning.