Earl Jacobs
@earljacobs
Seasoned operations and virtual assistant specializing in admin, reporting, and support.
South AfricaWhat I'm looking for
I am an experienced operations and workforce administrator with extensive background in administration, customer service, and technical support across large-scale environments. My career includes multi-year roles at Amazon where I supported C-level management, managed schedules and training, produced metric and network reports, and coordinated real-time team operations, plus freelance virtual assistant work handling layout design, marketing and supplier coordination.
I combine practical technical training in IT, systems development, data analytics and digital marketing with hands-on skills in email and meeting management, data capturing, reporting, and graphic/layout design. I deliver reliable administrative support, clear communication, and measurable operational improvements for teams and stakeholders.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant
Freelance
Jan 2025 - Present (8 months)
Provides remote layout design, administration, sales support, quotations, marketing, data capturing and supplier coordination; managing client communications and operations since January 2025.
AMSupported C-level and operations functions including workforce and training scheduling, metric reporting, ticketing and team management, improving operational visibility from Oct 2019 to Dec 2024.
AMHandled phone, email and chat support for electronics, apps and music; managed escalations, subscriptions, account queries, returns and refunds from Jan 2016 to Oct 2019.
Sales & Graphic Designer
Name Badges
May 2007 - Dec 2015 (8 years 7 months)
Led graphic and layout design, sales, quotations, invoicing and production coordination while managing showroom logistics and customer service from May 2007 to Dec 2015.
Admin & Graphic Designer
Label Leaders
Jan 2005 - Feb 2007 (2 years 1 month)
Performed administrative, sales and graphic design duties including flexographic printing and customer service from Jan 2005 to Feb 2007.
Education
Degrees, certifications, and relevant coursework
Boston Business College
Year 1 (Accounting), Accounting
2024 - 2024
Completed Accounting Year 1 coursework at Boston Business College in 2024.
DCDamelin College
Certificate (Digital and Social Media Marketing), Digital and Social Media Marketing
2023 - 2023
Completed a Digital and Social Media Marketing program at Damelin College in 2023.
DCDamelin College
Certificate (Data Analytics & IT Management), Data Analytics / IT Management
2022 - 2022
Completed courses in Data Analytics, Big Data, Operations Management, and IT Management at Damelin College in 2022.
Torque IT
Certificate (Systems Development), Systems Development
2003 - 2004
Completed Systems Development training at Torque IT from 2003 to 2004.
Corporate Training and Solutions
Advanced Web Design and Development Certificate, Web Development
2002 - 2002
Completed Advanced Web Design and Development training in 2002.
Boston Business College
Certificate (Web Design), Web Design
2001 - 2001
Completed a Web Design program at Boston Business College in 2001.
Oval College
Year 1 (IT), Information Technology
2000 - 2000
Completed first-year Information Technology coursework at Oval College in 2000.
Outeniqua High School
High School Diploma, Secondary Education
Completed secondary schooling at Outeniqua High School, finishing in 1999.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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