Open to opportunities

Patrick Adrianne Ermitano

@patrickadrianneermit

Message

Customer service representative dedicated to exceptional client support.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a dynamic environment.

As a customer service representative with extensive experience in eCommerce, I have honed my skills in providing personalized support to small businesses. Currently, I work as a freelance customer success agent, utilizing platforms like Gorgias, Recharge, and Shopify to manage inquiries and resolve issues efficiently. My commitment to delivering high-quality service has allowed me to build strong relationships with clients and enhance their overall experience.

Previously, I served as a full-time chat support agent at T-Mobile through TTEC, where I assisted customers with account management and billing concerns. My role involved providing long-term solutions and ensuring customer satisfaction while also contributing to sales efforts. My background in administrative support at Shanghai Moonton Technology further strengthened my organizational and communication skills, enabling me to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Patrick Adrianne Freelance Services

Sep 2024 - Present (9 months)

Provided customer support for small businesses using Gorgias, Recharge, and Shopify, handling inquiries across multiple channels. Managed subscriptions, processed orders, and efficiently resolved issues, gaining strong experience in eCommerce operations and delivering high-quality support.

Gorgias ReCharge Shopify Customer Support Live Chat Social Media Management Order Processing Subscriptions

Chat Support

TTEC

Sep 2023 - Aug 2024 (11 months)

Assisted T-Mobile customers with issues, concerns, and account maintenance, including devices, bill disputes, and services via chat. Provided long-term solutions for account and billing concerns, while also contributing to revenue through sales.

Customer Service Chat Support Account Management Billing Disputes Sales Problem Solving Communication

Administrative and Creative Support

Shanghai Moonton Technology Co. Ltd. (MLBB)

Aug 2020 - Aug 2021 (1 year)

Provided international and local administrative support, including scheduling appointments, managing emails, and overseeing Telegram and Discord channels. Additionally, performed graphic designing and video editing for banners, influencers, and in-game promotional experiences.

Administrative Support Graphic Design Video Editing Telegram Discord Scheduling Content Creation

Grade Level Representative

Pampanga High School Supreme Student Government

Mar 2017 - Jul 2018 (1 year 4 months)

Served as a Grade Level Representative, assisting students and professors with their diverse needs and performing essential clerical tasks. Contributed to school initiatives through graphic designing and video editing projects.

Clerical Graphic Design Video Editing Leadership Communication Public Relations

Graphic Designer

San Fernando Elementary School

Designed various graphic materials for San Fernando Elementary School, including covers for graduation booklets and RPMS forms. Also created graphic designs for SFESIAL TV, enhancing visual communication for school initiatives.

Graphic Design Photo Editing Layout Design Adobe Photoshop Branding Print Design

Board Member

Fernandino Yes-O Network (LGU)

Apr 2014 - Jul 2016 (2 years 3 months)

As a Board Member, contributed to the network by designing graphic materials for various campaigns. Produced public materials and PowerPoint presentations to support organizational objectives and outreach.

Graphic Design Campaign Management Public Relations PowerPoint Community Engagement Event Planning

Education

Degrees, certifications, and relevant coursework

Angeles University Foundation

Bachelor of Science in Medical Technology, Medical Technology

Pursued a Bachelor of Science in Medical Technology. The program focused on laboratory procedures, diagnostic testing, and medical research, preparing students for careers in healthcare.

Pampanga High School

High School Diploma, Science, Technology, Engineering and Mathematics (STEM)

Grade: With Honors

Activities and societies: Grade Level - Representative for Pampanga High School Supreme Student Government (2017-2018), Board Member for Fernandino Yes-O Network (LGU) (2014-2016)

Completed the Science, Technology, Engineering and Mathematics (STEM) strand. This curriculum provided a strong foundation in scientific principles, mathematical concepts, and technological applications.