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Hannah Hart SumndadHS
Open to opportunities

Hannah Hart Sumndad

@hannahhartsumndad

Customer Service Specialist and virtual assistant delivering fast, accurate e-commerce support.

Philippines
Message

What I'm looking for

I’m looking for a remote customer service or e-commerce support role where I can respond quickly via email/chat, manage Shopify orders, and resolve refunds, replacements, and delivery issues—using tools like Gorgias, Slack, and ShipHero to deliver consistently great experiences.

I’m a Customer Service Specialist and Virtual Assistant with over 6 years of experience handling customer inquiries across email, chat, and eCommerce platforms. I focus on resolving customer concerns efficiently while delivering excellent customer experiences.

In my roles, I managed order issues including refunds, replacements, and delivery concerns, and I maintained high customer satisfaction through timely and professional responses. I’ve also handled Shopify orders, tracking, and customer accounts to keep customer journeys smooth.

I’m comfortable working in high-communication environments and using tools like Shopify, Slack, ShipHero, B360, and Gorgias for daily operations. I bring a reliable, detail-oriented approach to customer support, member guidance, and accurate record-keeping.

Experience

Work history, roles, and key accomplishments

TC

Membership Services Assistant

Tagum Cooperative

Jan 2020 - Jan 2024 (4 years)

Provided customer support to members for account inquiries through in-person and communication channels. Supported day-to-day operations using Shopify and order management workflows, ShipHero logistics, maintained accurate records, and coordinated with members via Slack.

WC

Customer Service Representative

World Citi Colleges

Handled customer inquiries via email and chat and resolved order issues, including refunds, replacements, and delivery concerns. Managed Shopify orders, tracking, and customer accounts using Gorgias, Slack, ShipHero, and B360.

Education

Degrees, certifications, and relevant coursework

GL

GLAMRDiP

Master of Business Administration, Business Administration

2023 - 2024

Completed a Master of Business Administration (MBA) program at GLAMRDiP from 2023 to 2024.

CC

Christ the King College

Bachelor of Science in Accountancy, Accountancy

2012 - 2016

Earned a Bachelor of Science in Accountancy from Christ the King College from 2012 to 2016.

Tech stack

Software and tools used professionally

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