Hannah Hart Sumndad

I’m a Customer Service Specialist and Virtual Assistant with over 6 years of experience handling customer inquiries across email, chat, and eCommerce platforms. I focus on resolving customer concerns efficiently while delivering excellent customer experiences.

In my roles, I managed order issues including refunds, replacements, and delivery concerns, and I maintained high customer satisfaction through timely and professional responses. I’ve also handled Shopify orders, tracking, and customer accounts to keep customer journeys smooth.

I’m comfortable working in high-communication environments and using tools like Shopify, Slack, ShipHero, B360, and Gorgias for daily operations. I bring a reliable, detail-oriented approach to customer support, member guidance, and accurate record-keeping.