CTcristine jade toledo
@cristinejadetoledo
Customer service professional skilled in live chat support, CRM reporting, and client issue resolution.
PhilippinesWhat I'm looking for
I am a motivated, service-oriented graduate with hands-on experience in email and live chat support for remote e-commerce and gaming platforms.
I resolved complex customer issues—refunds, subscriptions, delivery errors, payments, and account troubleshooting—while following strict internal manuals and CRM workflows using Gorjas and SaleSmartly.
At university I earned Dean's List recognition and developed strong communication and lesson-design skills through a teaching internship, demonstrating adaptability and classroom management.
I collaborate well in teams, prepare detailed reports on customer interactions and performance metrics, and seek roles where I can improve client experiences and contribute to team success.
Experience
Work history, roles, and key accomplishments
Practice Teaching Intern
Tanauan City Integrated High School
Jan 2025 - Apr 2025 (3 months)
Designed and delivered English lessons for Grades 7–10, assisted in classroom management and student assessment, and adapted instruction to diverse learning needs.
Customer Service Representative
4am Media
Sep 2024 - Dec 2024 (3 months)
Provided high-level email support for a California-based e-commerce company, managing orders, verifying customer data, and resolving refunds, subscription and delivery issues per internal manuals.
Customer Service Specialist
PH11
Apr 2024 - Sep 2024 (5 months)
Provided live chat support on a gaming platform using SaleSmartly CRM, handled account and payment inquiries, and prepared daily reports on volume and response metrics.
Education
Degrees, certifications, and relevant coursework
First Asia Institute of Technology and Humanities
Bachelor of Secondary Education, English
2021 - 2025
Activities and societies: Member, Peer Facilitator’s Society (2022–2025); Volunteer, TELEBASA Literacy Extension Program
Completed a Bachelor of Secondary Education majoring in English with consistent Dean's List recognition from 2021 to 2025.
Tuna-Balibago National High School
High School Diploma, General Academic Strand
2015 - 2021
Completed secondary education in the General Academic Strand with consistent honors.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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