Atena Mae
@atenamae
Customer support specialist focused on eCommerce retention, Shopify and Gorgias expertise.
PhilippinesWhat I'm looking for
I am a customer support professional with multi-year experience in eCommerce and retention roles, skilled at resolving high volumes of customer inquiries through phone, chat, and email channels.
I have worked with tools such as Shopify, Gorgias, and Salesforce to manage orders, refunds, shipments, confirmations and social media inquiries, and delivered strong retention outcomes for subscription and service products.
I adapt quickly to fast-paced digital environments, excel at problem solving and multi-tasking, and consistently aim to create positive customer experiences while driving upsells and reducing churn.
Experience
Work history, roles, and key accomplishments
Customer Retention Specialist
Nooro US
Jan 2024 - Jan 2025 (1 year)
Delivered inbound/outbound phone and live chat support, managed orders/refunds/shipments via Shopify and handled customer communications in Gorgias to resolve issues and improve retention.
Customer Service Representative
CTC BPO Inc.
Jan 2022 - Dec 2024 (2 years 11 months)
Provided inbound/outbound support for AT&T internet backup service, resolved technical issues and managed cancellation requests, consistently achieving top retention rates.
Customer Service Representative
Global Empire Corporation
Jan 2019 - Dec 2020 (1 year 11 months)
Handled high volumes of cold and inbound calls to market and upsell supplements, managed order inquiries and provided product information to drive sales and customer satisfaction.
TMAssisted clients with order placements, shipment tracking and product inquiries across Salesforce chat and social media channels, improving response times and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Camp Lapu-lapu Elementary School
Primary School Certificate, Elementary Education
2012 -
Completed elementary education at Camp Lapu-lapu Elementary School beginning in 2012.
Apas Integrated Senior High School
High School Diploma, Senior High School
Completed senior high school at Apas Integrated Senior High School, finishing in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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