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Elly Aligno

@ellyaligno

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Customer Service Representative at LMAServices handling Shopify orders, returns, and customer inquiries.

Philippines

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At LMAServices, I handled customer inquiries about orders, refunds, returns, warranties, and products. I processed Shopify orders and shipping updates, responded to social media inquiries, and created and edited canned responses.

At EvolveManagement, I handled email communication and coordination with teams and clients, verified information before updates, and tracked issues and follow-ups. I’ve also supported documentation at DOST-PCIEERD,MSU-IIT and responded to customer inquiries at CyberBacker.

Experience

Work history, roles, and key accomplishments

Customer Service / Account Manager

LMAServices

Jan 2022 - Jan 2025 (3 years)

Managed customer inquiries related to orders, refunds, returns, warranties, and product questions through helpdesk systems. Processed Shopify orders, shipping updates, and customer records, while responding to social media inquiries.

Customer Inquiry Resolution Warranty and Returns Management Gorgias Ticketing Macros Development Shopify Store Management Social Media Engagement and Customer Care Team Communication (Slack)Strong Writing And Grammar Customer Handling High volume customer support AI Tools Integration Google Workspace

Research Assistant (Laboratory Aide I)

DOST-PCIEERD,MSU-IIT

Jan 2020 - Jan 2023 (3 years)

Supported accurate documentation and record-keeping in compliance with departmental standards. Addressed internal inquiries and facilitated coordination of laboratory reports, ensuring timely completion and quality of technical documentation.

Documentation Record keeping Coordination Technical Documentation

E-Commerce/ Shopify/ Support Tools

EvolveManagement

Jan 2021 - Jan 2022 (1 year)

Handled professional email communication and coordination with teams and clients. Verified information accuracy before updates and tracked issues, resolutions, and follow-ups.

Email Communication Coordination Information verification Issue Tracking Follow ups

Operation Sales Manager

CyberBacker

Jan 2019 - Jan 2020 (1 year)

Responded to customer inquiries about product offerings. Assisted in identifying customer needs and solutions, and maintained sales logs and paperwork.

Customer Inquiries Sales Support Logs Paperwork

ESL Teacher (English as a Second Language)

51Talk

Jan 2018 - Jan 2019 (1 year)

Delivered online support and guidance to learners. Maintained structured communication and responsiveness, helping ensure a positive remote learning experience.

Online Teaching Communication Skills Responsiveness Remote Learning