Open to opportunities

Fujah Tosin

@fujahtosin

Message

Results-driven claims adjuster specializing in claims management, client engagement, and process improvement.

Canada

Message

What I'm looking for

I am seeking a role where I can apply claims management expertise, drive process improvements, collaborate cross-functionally, and grow in responsibilities within a customer-focused, compliant organization.

I am a results-driven Claims Adjuster with hands-on experience managing property and casualty claims, producing actionable reports, and leading process improvement initiatives that reduced claims processing time by 20%. I prioritize clear client communication, compliance, and accurate reserve management while working effectively in fast-paced environments.

My background includes roles across claims adjusting, claims analysis, and client relationship management, supported by an MBA (IQAS-evaluated) and ongoing Chartered Insurance Professional (CIP) development. I bring strong skills in Guidewire, Xactimate, metadata and master data management, Microsoft Excel, and collaborative problem-solving to deliver operational excellence and improved customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Adjuster I

Current

SGI Canada

May 2023 - Present (2 years 5 months)

Manage property claims of low to moderate complexity, collaborating with contractors and policyholders to determine coverage and adjust reserves; implemented process improvements that reduced claims processing time by 20%.

Reserve Management Customer Service Process Improvement Microsoft Excel Communication Attention To Detail

Customer Service Representative

TTEC Canada Solutions

Mar 2023 - Oct 2023 (7 months)

Responded to inbound customer calls, documented interactions and assigned tickets for escalation, and resolved account discrepancies to ensure a seamless omnichannel customer journey.

Inbound Ticketing Documentation Customer Education Escalation Management Multichannel Support Communication Time Management

Senior Client Relationship Representative

IGM Financial

Dec 2022 - May 2023 (5 months)

Handled high-quality inbound client inquiries, provided feedback on operational needs and policy changes, and streamlined customer communications to improve service experience.

Client Relationship Management Customer Service Policy Communications Phone Support Email Support Process Improvement Documentation

Claims Analyst

Sovereign Trust Insurance

Jan 2021 - Nov 2022 (1 year 10 months)

Processed and settled incoming claims, maintained accurate claims records ensuring regulatory compliance, and analyzed facts to determine liability and next steps.