Paul Persaud

Manage human resources activities including performance management, rewards, and recognition. Develop, implement, and monitor corporate district office business plans, goals, priorities, and schedules.

Account management for the Group Insurance clientele. Business to business marketing and promotion of CAA Property and Automobile Insurance to external organizations.

Provide the best advice to help the customer make informed decisions. Proactively create a trusting environment that fosters the sale of our products and customer retention.

Negotiating claim settlements for vehicles that are non-repairable. Issuing final settlement funds to Insureds and Leasing Companies.

Adjusting claims for all personally rated automobile policies for Intact, Novex, and Trafalgar. Responsible for setting up and authorizing rental agreements and negotiating rates with rental companies.

Assist in opening new files for automobile claims and provide service on existing claims for home and automobile claims. Take initial details of new claims and make the claim process stress free for clients.

Provide excellent customer service to existing customers and assist in explaining insurance coverages. Discuss billing and payment options with current and new customers.

Worked as a sales associate providing information to various managers in a respectful manner, and dealing with customer concerns in a professional manner. Also served as a Furniture Consultant, presenting and demonstrating products.

Assist the HR manager with administrative functions. Completed recruitment processes as assigned and assisted in benchmarking reports on turnover, attendance management, and performance appraisal completion rates.

Completed a Master of Arts in Leadership in April 2016.

Completed a Bachelor's degree in Human Resources Management in June 2010.

Received the Ontario Secondary School Diploma in June 2005.