Judith Akuanyionwu

Investigates, interprets coverage, negotiates, and makes decisions autonomously to resolve complex bodily injury claims. Coaches, trains, and provides technical support to the claims team while delivering exceptional client service.

Investigates bodily injury claims, interviews witnesses, evaluates police reports and video footage, and negotiates settlements with claimants and legal teams. Coordinates services of engineers and special investigation units.

Investigates, evaluates, and quantifies claims on physical damage to property on a task or full-handle basis, including from natural disasters. Provides excellent customer service to members, suppliers, and internal customers.

Processed new and renewal applications, revisions, cancellations, and quotes while calculating premiums and ensuring correct rates. Reviewed and evaluated routine renewal applications to confirm risk and determined whether to accept, modify, or escalate risks.

Served as primary point of contact for clients from initial meeting through delivery of cheque, decreasing average claim length and improving cash flow. Maintained relationships with adjusters and defense lawyers to facilitate faster claim resolution.

Successfully hired thirty front-line staff within two months for new group homes and completed all 60 reference checks. Created and posted job opportunities, interviewed candidates, and onboarded new hires while maintaining a candidate pipeline.

Assisted with recruitment and training tasks, managed spreadsheets for employee records, and facilitated visa applications and passport renewals. Booked meetings and handled correspondence for training and HR-related issues.

Gathered background information on new commercial and personal business, entered and organized certificates of insurance, renewals, and quotes. Issued policy documents, conducted risk management, and performed general office duties.

Built positive relationships with customers, team members, and management while applying procedures to answer inquiries and provide accurate service information. Reviewed account information to ensure accurate and current data.

Bachelor of Science in Marketing Management with honours, equivalent to a 4-year Canadian degree.

Business Administration Diploma in Insurance and Risk Management.