RPRajvi Patel
@rajvipatel1
Self-motivated claims examiner with strong analytical and sales skills.
CanadaWhat I'm looking for
I am a dedicated professional with a proven ability to manage multiple tasks efficiently and provide exceptional support in fast-paced environments. My experience as a Claims Examiner at TD Insurance allowed me to analyze complex medical documentation and employment records, ensuring accurate claim eligibility and benefit levels. I take pride in my ability to improve customer satisfaction and reduce claim processing times through meticulous attention to detail and critical thinking.
In my previous role as a Cards Advisor at the Royal Bank of Canada, I was recognized for providing the most digital advice and achieving the highest number of limit increases. My strong sales skills and commitment to customer service have consistently driven business growth and enhanced customer satisfaction. I thrive on actively listening to customer needs and resolving issues with empathy and professionalism.
Experience
Work history, roles, and key accomplishments
Claims Examiner
TD Insurance
Sep 2024 - Present (10 months)
Analyzed medical documentation, employment records, and policy terms to determine claim eligibility and appropriate benefit levels. Managed a high volume of claims with accuracy and timeliness, resulting in improved customer satisfaction and reduced claim processing time. Applied critical thinking and investigative skills to identify potential fraud or misrepresentation in claims submissions.
Cards Advisor
Royal Bank of Canada
Dec 2023 - Present (1 year 7 months)
Recognized for providing the most digital advice and winning a campaign for the highest number of limit increases. Demonstrated strong sales skills by offering additional credit card products and proactively increasing credit limits to drive business growth and enhance customer satisfaction. Delivered exceptional customer service by actively listening to customer needs and demonstrating empathy wh
Customer Support Representative
Bell MTS
May 2023 - Present (2 years 2 months)
Assisted customers with billing, account updates, and service inquiries, ensuring timely and accurate resolutions. Delivered exceptional customer experiences through active listening, empathy, and professional communication. Troubleshot internet, TV, and wireless service issues using internal tools, maintained detailed records in CRM systems, and met sales targets.
Customer Support Representative
Rogers Communications
Jul 2021 - Present (4 years)
Assisted customers with billing, account updates, and service inquiries, ensuring timely and accurate resolutions. Delivered exceptional customer experiences through active listening, empathy, and professional communication. Troubleshot internet, TV, and wireless service issues using internal tools, maintained detailed records in CRM systems, and met sales targets.
Manager
Pizza Hut
Nov 2018 - Present (6 years 8 months)
Managed daily restaurant operations, ensuring efficient service and high customer satisfaction. Oversaw staff training, inventory management, and maintained adherence to company standards and food safety regulations.
Education
Degrees, certifications, and relevant coursework
SCSheridan College
Diploma, Computer Systems Technician
Studied computer systems, including hardware, software, and networking. Gained skills in troubleshooting, maintenance, and technical support.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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