Open to opportunities

Awa Mbodj

@awambodj

Message

Experienced client account representative with strong customer service skills.

Canada

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated professional with a Bachelor of Arts in Political Science, International Studies, and Entrepreneurship from Bishop’s University. My career has been marked by a commitment to providing exceptional customer service and support in the insurance and financial sectors. I thrive in dynamic environments where I can leverage my bilingual communication skills to assist clients effectively.

Currently, I work at Sogemec Insurance, where I verify member eligibility and manage enrollment processes. My previous experience at Manulife as a Client Account Representative allowed me to hone my skills in managing client portfolios and ensuring compliance with tax regulations. I have a proven track record of resolving client inquiries and facilitating smooth interactions between members and insurance providers.

Experience

Work history, roles, and key accomplishments

Current

Insurance Administrator

Current

Sogemec Insurance

Jan 2021 - Present (4 years 4 months)

Currently verifying member eligibility and providing enrollment information. Handling administrative tasks such as account creation and updates, assisting members with claim reimbursements, and responding to client requests via email and phone.

Client Communication

Client Account Representative

Manulife

Sep 2019 - Sep 2020 (1 year)

Managed client portfolios and supervised contributions. Assisted brokers and plan sponsors with member requests and followed up on payments and tax declarations.

Tax Reporting Broker

Insurance Representative

Seb Administrative Service

Oct 2018 - Aug 2019 (10 months)

Responded to customer needs through inbound and outbound calls and chat. Guided members through enrollments and resolved Jira requests, acting as a liaison between employers and insurance companies.

Customer Service Jira Communication Skills

Class Action Representative

Computershare

May 2017 - Sep 2018 (1 year 4 months)

Responded to customer inquiries and verified eligibility for compensation related to Volkswagen class action claims. Escalated queries from dealers and members.

Class Action

Education

Degrees, certifications, and relevant coursework

Bishop's University

Bachelor of Arts, Political Science

2012 - 2016

Studied political science, international studies, and entrepreneurship, gaining a comprehensive understanding of global political systems and business strategies.