Gonzalo Sanabria
@gonzalosanabria
Customer service professional with extensive experience in claims management.
What I'm looking for
I am a dedicated customer service professional with a strong background in claims management and sales. With an Associates Degree in Arts from University Canada West and extensive experience in the insurance sector, I have honed my skills in managing complex claims and providing exceptional customer support. My previous roles at DHL Express and Farm Boy have equipped me with the ability to handle high-pressure situations while maintaining a focus on customer satisfaction.
Throughout my career, I have demonstrated my ability to work both independently and as part of a team. My experience at MAPFRE involved end-to-end claims management, where I coordinated between clients, experts, and internal teams to resolve disputes effectively. I am proactive in my approach, continuously seeking opportunities for learning and improvement, and I am skilled in utilizing new technologies to enhance company outcomes.
Experience
Work history, roles, and key accomplishments
Customer Care
DHL Express
May 2024 - Jul 2024 (2 months)
Managed claims regarding packages and deliveries, responding to inquiries via mail and phone in both Spanish and English. Worked independently and as part of a team to ensure high-quality customer service.
Customer Service
Farm Boy
Sep 2023 - Jan 2024 (4 months)
Provided exceptional customer service, advised clients, and closed sales. Handled direct sales and after-sales support, ensuring customer satisfaction.
Brand Representative and Sales
Best Buy
Feb 2023 - Jun 2023 (4 months)
Delivered personalized customer service and successfully closed sales of clothing and accessories. Managed various payment methods under pressure.
Front Desk
Sunshine Mountain Lodge
Dec 2020 - Dec 2022 (2 years)
Attended to client calls, provided information, registered clients, and managed reservations and tourist plans, ensuring a smooth guest experience.
Home Expert and Special Risks
Karlu Peritaciones
Oct 2017 - Oct 2020 (3 years)
Conducted damage assessments, cause analysis, and negotiated settlements for claims. Analyzed documentation to ensure fair agreements.
Property Benefits Processor, Special Risks
Mapfre
Jun 2014 - Sep 2017 (3 years 3 months)
Coordinated between clients and experts to resolve disputes, managed end-to-end claims, and specialized in damage management and agreements.
Property Benefits Processor
Mapfre
Jun 2013 - Jun 2014 (11 months)
Managed claims to avoid legal actions, liaised with clients and suppliers, and ensured effective communication throughout the claims process.
Recoveries
Mapfre
Jun 2012 - Jun 2013 (1 year)
Recovered compensation for the company and insured parties, ensuring accountability from third parties responsible for damages.
Property Benefits Processor
Mapfre
Feb 2002 - Jun 2012 (10 years 4 months)
Resolved home and business claims from start to finish, applying contracted policies and collaborating with investigators to combat fraud.
Education
Degrees, certifications, and relevant coursework
Gonzalo hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Gonzalo?
You can contact Gonzalo and 90k+ other talented remote workers on Himalayas.
Message GonzaloFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
