GS
Open to opportunities

Gonzalo Sanabria

@gonzalosanabria

Customer service professional with extensive experience in claims management.

Canada

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a strong background in claims management and sales. With an Associates Degree in Arts from University Canada West and extensive experience in the insurance sector, I have honed my skills in managing complex claims and providing exceptional customer support. My previous roles at DHL Express and Farm Boy have equipped me with the ability to handle high-pressure situations while maintaining a focus on customer satisfaction.

Throughout my career, I have demonstrated my ability to work both independently and as part of a team. My experience at MAPFRE involved end-to-end claims management, where I coordinated between clients, experts, and internal teams to resolve disputes effectively. I am proactive in my approach, continuously seeking opportunities for learning and improvement, and I am skilled in utilizing new technologies to enhance company outcomes.

Experience

Work history, roles, and key accomplishments

FB

Customer Service

Farm Boy

Sep 2023 - Jan 2024 (4 months)

Provided exceptional customer service, advised clients, and closed sales. Handled direct sales and after-sales support, ensuring customer satisfaction.

KP

Home Expert and Special Risks

Karlu Peritaciones

Oct 2017 - Oct 2020 (3 years)

Conducted damage assessments, cause analysis, and negotiated settlements for claims. Analyzed documentation to ensure fair agreements.

MA

Property Benefits Processor, Special Risks

Mapfre

Jun 2014 - Sep 2017 (3 years 3 months)

Coordinated between clients and experts to resolve disputes, managed end-to-end claims, and specialized in damage management and agreements.

MA

Property Benefits Processor

Mapfre

Jun 2013 - Jun 2014 (11 months)

Managed claims to avoid legal actions, liaised with clients and suppliers, and ensured effective communication throughout the claims process.

MA

Recoveries

Mapfre

Jun 2012 - Jun 2013 (1 year)

Recovered compensation for the company and insured parties, ensuring accountability from third parties responsible for damages.

MA

Property Benefits Processor

Mapfre

Feb 2002 - Jun 2012 (10 years 4 months)

Resolved home and business claims from start to finish, applying contracted policies and collaborating with investigators to combat fraud.

Education

Degrees, certifications, and relevant coursework

Gonzalo hasn't added their education

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Tech stack

Software and tools used professionally

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Gonzalo Sanabria - Customer Care - DHL Express | Himalayas