Gonzalo Sanabria

Managed claims regarding packages and deliveries, responding to inquiries via mail and phone in both Spanish and English. Worked independently and as part of a team to ensure high-quality customer service.

Provided exceptional customer service, advised clients, and closed sales. Handled direct sales and after-sales support, ensuring customer satisfaction.

Delivered personalized customer service and successfully closed sales of clothing and accessories. Managed various payment methods under pressure.

Attended to client calls, provided information, registered clients, and managed reservations and tourist plans, ensuring a smooth guest experience.

Conducted damage assessments, cause analysis, and negotiated settlements for claims. Analyzed documentation to ensure fair agreements.

Coordinated between clients and experts to resolve disputes, managed end-to-end claims, and specialized in damage management and agreements.

Managed claims to avoid legal actions, liaised with clients and suppliers, and ensured effective communication throughout the claims process.

Recovered compensation for the company and insured parties, ensuring accountability from third parties responsible for damages.

Resolved home and business claims from start to finish, applying contracted policies and collaborating with investigators to combat fraud.