Open to opportunities

Patricia Nario

@patricianario

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Experienced BPO professional specializing in operations, project management, and client communication.

Philippines

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What I'm looking for

I seek a role in operations or project management at a growth-oriented company where I can lead teams, optimize processes, and contribute to sales and client success.

I am a dedicated, self-motivated BPO professional with four years of experience across operations, project management, and client-facing roles. My background includes team leadership, scheduling, appointment setting, telemarketing, and ESL tutoring.

I have led operational teams, defined project scope, coordinated cross-functional stakeholders, and produced documentation and performance reports to improve efficiencies. I also developed sales and marketing strategies, performed targeted outreach to secure decision-maker commitments, and supported back-office functions.

My working style emphasizes integrity, clear communication, analytical problem-solving, and collaboration; I aim to leverage these strengths to contribute to and grow with a forward-thinking company.

Experience

Work history, roles, and key accomplishments

Current

ESL Tutor

Current

Native Camp

Jan 2024 - Present (1 year 11 months)

Delivered English language instruction to non-native speakers, improving learners' proficiency through structured lessons and targeted feedback. Collaborated with curriculum teams to tailor materials for diverse student needs.

English Instruction Lesson planning Communication Curriculum Adaptation Classroom Management Feedback

Marketing and Sales Consultant

World Options

Sep 2024 - Dec 2024 (3 months)

Developed sales and marketing strategies and conducted targeted outreach to secure commitments from decision-makers, improving client acquisition and sales efficiency. Used data analysis to optimize campaign performance.

Sales Strategy Marketing Strategy Lead Generation Outreach Data Analysis CRM

Project Manager

Talyer Auto Group

May 2023 - Jul 2024 (1 year 2 months)

Developed detailed project plans including scope, schedule, budget, and resources to drive project delivery for an Australia-based client. Coordinated tasks and ensured alignment with business objectives.

Project Planning Resource Allocation Budgeting Scheduling Task Delegation Stakeholder Management

Project Manager

Empower Me Business Consultancy

Jul 2022 - Apr 2023 (9 months)

Defined project scope and monitored team performance to deliver training and operational projects, ensuring documentation and stakeholder alignment. Coordinated cross-functional teams and reported outcomes to executives.

Project Management Project Planning Performance Monitoring Documentation Cross Functional Collaboration Reporting

Generalist VA / Operations Team Leader

Dialbox Solutions Inc.

Aug 2020 - Jun 2022 (1 year 10 months)

Provided back-office support and led operations teams, setting goals, delegating tasks, and monitoring performance to improve efficiency; promoted in 2021 to Operations Team Leader. Managed appointment setting and social media responsibilities.

Operations Management Team Leadership Appointment Setting Telemarketing Social Media Management Performance Monitoring Reporting

Telemarketer / Transfer Agent

SWAK BPO Corp.

Jul 2017 - Mar 2018 (8 months)

Conducted outbound calls using automatic dialing systems to contact prospective customers, delivered sales pitches, provided price quotations, and managed daily operations tracking team metrics.

Telemarketing Outbound Calling Sales Pitching Lead Qualification CRM performance reporting