Roggie Laingo

Responsible for overseeing recruitment efforts, conducting training programs, providing coaching and feedback, implementing quality control measures, and expanding client campaigns through strategic planning and execution.

Designing and delivering comprehensive training programs tailored to the needs of client projects and company objectives. Creating engaging training materials, conducting training sessions, and assessing learning outcomes to ensure effectiveness.

Identifying and prospecting potential clients or customers through various channels such as cold calling, email outreach, social media engagement, and networking. Qualifying leads, gathering relevant information, and nurturing relationships to drive sales opportunities.

Providing in-depth expertise and guidance on specific processes, products, or services within the company. Mentoring and training team members, resolving complex issues, and improving workflows to enhance efficiency and quality.

Dynamic and results-oriented BPO Operations Expert with 4 years of experience excelling in customer service, training, and supervision. Proven track record in optimizing operational efficiency and delivering exceptional customer experiences.

Managing client accounts, addressing customer inquiries and concerns, processing orders, and providing support to ensure client satisfaction. Maintaining accurate records, resolving billing issues, and collaborating with internal teams to meet client needs effectively.