MC
Open to opportunities

Maria Katrina Ceynas

@mariakatrinaceynas

Experienced Ops Manager & Freelancer skilled in BPO, data entry, admin support, and team leadership.

Philippines
Message

What I'm looking for

I am looking for a role that values strategic planning and team development.

With over 18 years of experience in operations and team management, I have successfully implemented company policies and developed associates to meet client-assigned metrics. My extensive training in team management and global operating systems has empowered me to guide operations managers and team leaders in achieving their goals. I am dedicated to delivering excellence to clients and team leaders, leading by example to ensure operational and professional success.

In my current role as Operations Manager at Accenture, I focus on strategic planning tailored to audience needs and proactive support for team leads. My commitment to upholding core values and driving high performance in dynamic environments has made me a mentor and strategist within my team. I believe that effective communication and strong organizational skills are key to operational excellence.

Experience

Work history, roles, and key accomplishments

AI
Current

Operations Manager

Accenture Inc

Jan 2021 - Present (4 years 5 months)

Committed to delivering excellence to clients and team leaders, leading by example to ensure operational and professional success. Achieved operational and professional success through effective communication, strategic planning tailored to audience needs, strong organizational skills, proactive support for team leads, and a dedication to upholding core values and driving high-performance in dynam

DE

Virtual Telemarketing Associate

DemandScience

Jan 2017 - Dec 2021 (4 years 11 months)

Identified potential clients using telephone and zip code directories, employing automated dialing systems and telecommunications technologies to contact them. Delivered scripted sales pitches to persuade customers to purchase services and products with detailed information and pricing, oversaw order finalization, ensured equipment reliability, maintained a safe work environment, and adhered to co

Education

Degrees, certifications, and relevant coursework

IC

INTERFACE COMPUTER COLLEGE

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science. Gained foundational knowledge in computer systems and programming.

HS

HOLY FAMILY SCHOOL

Secondary Education, General Studies

Completed secondary education, building a strong academic foundation. Developed essential skills for further studies and professional growth.

Tech stack

Software and tools used professionally

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