Open to opportunities

Swarge Kenn Vargas

@swargekennvargas

Message

Detail-oriented virtual assistant and operations manager driving project efficiency and team performance.

Philippines

Message

What I'm looking for

I seek a role where I can manage operations or coordinate projects in a collaborative, process-driven team, contribute to efficiency gains, and support leadership growth opportunities.

I am a detail-oriented Virtual Assistant and Operations Manager with over three years of experience coordinating projects, managing teams, and optimizing workflows to improve operational efficiency and client satisfaction.

I have led onboarding and training for large teams, managed day-to-day operations for a 50+ employee agency, implemented project dashboards, and conducted KPI tracking to identify bottlenecks and improve task completion consistency.

I deliver clear communication, reliable administrative support, and actionable reporting to support leadership decision-making and drive continuous process improvement.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Freelance

Jul 2025 - Dec 2025 (5 months)

Coordinated multiple internal projects, implemented project dashboards to improve visibility, and conducted KPI tracking and performance audits to identify bottlenecks and improve task completion consistency.

Project Coordination KPI Tracking Dashboarding Workflow Optimization Cross Functional Collaboration Reporting Process Improvement

Operations Manager

PK Media Marketing Agency

Apr 2023 - Aug 2025 (2 years 4 months)

Managed day-to-day operations for a team of 50+, conducted onboarding and training, oversaw appointment setters' performance, and monitored pipelines with leadership reporting to improve operational efficiency.

Operations Management Team Leadership Onboarding Training CRM Zoom Reporting Performance Management

Virtual Assistant

PK Media Marketing Agency

Mar 2023 - Jul 2023 (4 months)

Prospected and engaged potential clients, managed CRM data entry and lead tracking, scheduled appointments, and followed up with prospects to maintain consistent business flow.

Lead Generation CRM Appointment Setting Data Entry Client Communication Scheduling Lead Follow Up

Call Center Agent

Unknown

Feb 2022 - Jul 2022 (5 months)

Conducted 300–400 outbound calls daily using automated dialing systems, maintained detailed call logs and email correspondence, and scheduled call-backs to ensure professional client communication.

Outbound Calling Automated Dialing Email Communication Scheduling Customer Service Performance Tracking

Online ESL Teacher

51Talk

May 2021 - Dec 2021 (7 months)

Delivered online English lessons to students of varying proficiency, monitored progress, provided feedback, and managed class schedules to improve learning outcomes.

Lesson planning Scheduling Feedback