Open to opportunities

Patiram Sha

@patiramsha

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Dynamic leader skilled in training and team performance enhancement.

India

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills in training and development, while fostering a positive team culture and driving operational excellence.

I am a dynamic leader with a proven track record in enhancing team performance and driving strategic initiatives. My experience at Zepto has equipped me with exceptional interpersonal skills and problem-solving abilities, significantly boosting operational efficiency. I excel in mentoring and creating impactful training programs that foster a culture of continuous improvement.

Throughout my career, I have successfully motivated staff through positive reinforcement and conducted regular performance evaluations to provide constructive feedback. My role as a Senior Outlet In-Charge and Trainer at Flurys involved creating and executing training modules, analyzing feedback, and ensuring that local concepts were integrated into learning programs. I am dedicated to maintaining high standards of quality and compliance while driving key performance indicators.

Experience

Work history, roles, and key accomplishments

Team Lead - Learning and Development

Zepto

Feb 2023 - Dec 2024 (1 year 10 months)

Led training initiatives to enhance team performance and operational efficiency. Conducted performance evaluations and provided coaching, while ensuring compliance with safety standards and analyzing key performance indicators.

Training Development Coaching Compliance Management KPI Analysis Inventory Management Process Improvement

Senior Outlet Incharge and Trainer

Flurys

Apr 2021 - Dec 2024 (3 years 8 months)

Created and executed training modules while analyzing feedback to refine learning programs. Managed operational costs, conducted quality assessments, and ensured compliance with statutory requirements.

Customer Feedback Analysis Inventory Management Staff Appraisal Compliance Management

Assistant Store Manager

Tata Starbucks Private Limited

Aug 2017 - Jul 2020 (2 years 11 months)

Oversaw daily operations of the café, ensuring excellent customer service and staff training. Managed team schedules and addressed customer inquiries and complaints effectively.

Customer Service Staff Training Operations Management Scheduling Inventory Management Quality Control Performance Monitoring

Team Member

KFC

Jan 2016 - Mar 2017 (1 year 2 months)

Operated cash registers and maintained cleanliness in the restaurant. Provided excellent customer service by taking orders and ensuring accurate food preparation.

Customer Service Order Taking Inventory Management Time Management Teamwork Communication Skills

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Bachelor in Arts, Arts

2020 - 2023

Completed a Bachelor in Arts program, focusing on various aspects of arts and humanities, which provided a strong foundation for understanding cultural and social dynamics.

Lowry Memorial College

Diploma in Education, Education

2016 - 2018

Grade: 72

Earned a Diploma in Education, equipping with essential skills for teaching and educational management, emphasizing practical training and classroom strategies.