Rahul Bhakta
@rahulbhakta
I lead operations teams, improve service delivery, and strengthen customer satisfaction through coaching and process improvement.
IndiaWhat I'm looking for
I've led day-to-day operations at White Leaf ITES Pvt Ltd in Mumbai since 2013, ensuring performance, quality, and service expectations are met.
I improve customer satisfaction by resolving complaints promptly, strengthening staff relationships, and maintaining clear communication between employees and management.
I mentor junior team members, conduct performance evaluations, and implement training programs that build product knowledge and elevate service standards.
Previously at Epicenter Technologies Pvt Ltd, I progressed from Customer Service Representative to Team Leader, streamlining workflows, leading cross-functional projects, maintaining client relationships, and supporting continuous improvement.
Experience
Work history, roles, and key accomplishments
Manager
White Leaf ITES Pvt Ltd
Jun 2013 - Present (13 years 3 months)
Supervised day-to-day operations to meet performance, quality, and service expectations. Improved customer satisfaction by addressing and resolving complaints promptly and mentored junior staff in their professional development.
Team Leader
Epicenter Technologies Pvt Ltd
Dec 2011 - Jun 2013 (1 year 6 months)
Evaluated team member performance against established objectives and streamlined workflows for increased efficiency. Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Customer Service Representative
Epicenter Technologies Pvt Ltd
Aug 2008 - Dec 2011 (3 years 4 months)
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively and exceeded performance metrics consistently.
Education
Degrees, certifications, and relevant coursework
Welingkar Institute of Management Development and Research
Post Graduate Diploma in Business Administration, Finance
Post Graduate Diploma in Business Administration with a focus on Finance, completed in June 2011.
Bhavan's College, Mumbai University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Bhavan's College, Mumbai University, completed in March 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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