Open to opportunities

Parker Davis

@parkerdavis

Message

I’m an account manager who drives SaaS adoption and retention through data-led recommendations and training.

United States

Message

What I'm looking for

I’m looking for an account/customer success role where I can drive onboarding and adoption, use account health and performance data to recommend next steps, and grow retention and expansion through training and strong stakeholder collaboration.

I’m an account manager and customer success professional focused on post-sale lifecycle leadership—owning client relationships, monitoring account health, and guiding onboarding through product training. I translate account performance reporting into client-facing recommendations that strengthen customer satisfaction, renewals, and expansion opportunities.

Across SaaS and technology clients, I’ve managed 140+ enterprise account portfolios and facilitated QBR-style account reviews to deepen platform adoption and customer advocacy. From coordinating issue escalation and cross-functional collaboration to handling operations support, I build long-term relationships that drive retention, growth, and consistent delivery experiences.

Experience

Work history, roles, and key accomplishments

Current

Client Account Manager

Current

Entertainment Apparel

Dec 2025 - Present (7 months)

Serves as primary point of contact for retail and wholesale accounts, owning the client relationship from onboarding through ongoing delivery. Tracks account activity to anticipate needs and coordinates cross-functionally to resolve issues and maintain consistent service.

Account Management Client Onboarding Customer Retention Cross functional Coordination Issue Resolution Client Relationship Management

Account Manager, Franchise Sales

Yelp

May 2025 - Dec 2025 (7 months)

Onboarded franchise clients onto Yelp’s advertising platform and managed the full post-sale lifecycle to drive adoption, satisfaction, retention, and growth. Managed 140–180 accounts in Salesforce, using performance data for tailored recommendations and regular account reviews.

Franchise Sales Customer Satisfaction Retention Salesforce CRM Account Health Monitoring performance reporting QBR Account Reviews Stakeholder Engagement

Broadcast Agent Intern

Wasserman

May 2022 - Dec 2022 (7 months)

Supported broadcast agents with client research and daily account management, assisting with agent-led relationship management with broadcast talent and media stakeholders. Helped plan and execute a charity golf tournament, coordinating sponsor outreach, media activation, and on-site logistics.

Account Management Support Stakeholder Engagement Relationship Management Event Planning Media Activation

Game Night Staff

Washington Capitals

Aug 2021 - May 2022 (9 months)

Served as primary point of contact for VIP guests and season ticket holders during live game events, handling inquiries, requests, and real-time escalations. Built familiarity with repeat season ticket holders to deliver personalized service that supported loyalty and advocacy.

VIP Customer Service Season Ticket Support Customer Advocacy Personalized Services