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Paris Alfa

@parisalfa

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Customer service representative at OneStopHaven who managed orders, returns, and delivery follow-ups.

Nigeria

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At OneStopHaven, I responded to customer enquiries across WhatsApp, email, and phone, and managed orders, returns, and refund requests. I used Google Sheets to coordinate fulfilment and delivery follow-ups, and liaised with logistics to investigate delayed orders.

At VibesandRoulette, I responded to participant enquiries and assisted with ticket sales, registrations, and payment concerns. At Hustle&Bustle, I supported customers in a busy hospitality environment and was promoted to a managerial role within six months.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

OneStopHaven

Sep 2024 - Aug 2026 (1 year 11 months)

Responded to customer enquiries via WhatsApp, email, and phone, providing accurate product information and recommendations. Managed customer orders, returns, and refunds, and coordinated with logistics to resolve delivery issues.

Customer Support WhatsApp Email Phone Support Order Management Returns Refunds Google Sheets Logistics Coordination Problem Solving Written Communication

Operations & Customer Experience Coordinator

Vibes and Roulette

Nov 2022 - Sep 2024 (1 year 10 months)

Responded to participant enquiries and communicated event details, registrations, and updates. Coordinated with vendors and internal teams to support smooth operations and service delivery.

Customer Support Event Coordination Vendor coordination Operations Problem Solving Written Communication

Customer Service Representative

Hustle & Bustle

Jun 2022 - Sep 2024 (2 years 3 months)

Assisted customers with enquiries, orders, and service requests in a busy hospitality environment. Handled customer concerns professionally and coordinated with waitstaff to resolve service issues.

Customer Support Hospitality Order Management Problem Solving Communication Skills