Open to opportunities

Victoria Adu

@victoriaadu

Customer Service Specialist with 7+ years resolving complaints and building lasting client relationships across global remote teams.

Nigeria

Message

What I'm looking for

I’m looking for a Remote Customer Service Representative/Customer Support Specialist role with international companies. I want to support customers across email and chat, resolve complaints fast, and help teams improve satisfaction and retention with strong communication.

I’m a Customer Service Specialist with over 7 years of experience delivering high-quality customer support across retail, FMCG, financial services, and events. I’m comfortable communicating remotely and handling customer needs through phone, email, and online messaging.

I manage customer inquiries end-to-end—resolving complaints professionally, maintaining accurate customer records, and supporting order tracking. I focus on improving customer satisfaction and retention through clear communication, problem solving, and reliable service recovery.

At DashBeauty (2022–Present), I provide customer support through phone, social media, and online messaging platforms. I assist with bookings, product information, and service inquiries, while ensuring complaints are handled to maintain high customer satisfaction and supporting customer engagement initiatives.

Previously, I supported clients across multiple customer-facing and operations roles, including Guinness Nigeria Plc as a Sales Representative, Hub Couture as a Customer Service / Operations Officer, and African Exhibition Services as a Customer Service Representative during events. I also bring administrative and operational experience from KPMG Nigeria (Temporary) and retail onboarding experience from Unified Payments (PayAttitude), which strengthens how I guide customers from inquiry to resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Ops Officer

Current

DashBeauty

Jan 2022 - Present (4 years 5 months)

Provided customer support via phone, social media, and online messaging for bookings, product information, and service inquiries. Resolved complaints professionally and maintained accurate customer records, bookings, and order tracking.

Customer Support CRM Email Support Chat Support Complaint Resolution Order Processing Remote Collaboration Customer Relationship Management

Sales Representative

Guinness Nigeria Plc

Jan 2021 - Jan 2022 (1 year)

Built relationships with retail customers and distributors while providing product information and client support. Achieved and exceeded monthly sales targets and managed customer accounts by resolving service-related issues.

Sales Support Customer Relationship Management Distributor Management Product Complaint Resolution Account Management Communication Skills Administrative Support Problem Solving

Customer Service / Operations Officer

Hub Couture

Jan 2019 - Jan 2021 (2 years)

Handled customer inquiries, orders, and product support while managing order processing and coordinating product delivery. Maintained strong client relationships and supported organizing fashion events and client services.

Customer Support Order Processing Customer Relationship Management CRM Problem Solving Delivery Coordination event support Communication Skills Data Entry Time Management

Customer Service Representative

African Exhibition Services

Jan 2016 - Jan 2018 (2 years)

Delivered front-line customer support during exhibitions and corporate events by responding to visitor inquiries and resolving issues quickly. Assisted with coordinating event customer service operations.

Customer Support event support Communication Skills Complaint Resolution Problem Solving Customer Satisfaction Client Relationship Management Time Management

Retail Officer

Unified Payments (PayAttitude)

Jan 2015 - Jan 2016 (1 year)

Assisted retail customers with onboarding to digital payment solutions and educated them on payment services and benefits. Maintained positive relationships with retail clients and supported service delivery.

Customer Onboarding Customer Support Sales Support Problem Solving Communication Skills Data Entry Remote Collaboration Administrative Support

Administrative Support (Temporary)

KPMG Nigeria

Jan 2019 - Present (7 years 5 months)

Provided administrative and operational support to consulting teams. Assisted with documentation, reporting, and internal communication to support ongoing projects.

Administrative Support Documentation Reporting Internal Communications Data Entry Time Management Problem Solving Office Operations