Across customer support roles in hospitality, retail, and healthcare, I’ve handled high volumes of inquiries and worked to make each interaction clear and helpful. As a Customer Support Specialist, I used Zendesk and HubSpot to manage tickets and recovered 80% of escalated complaints.
At Valencia perfumery, I resolved more than 50 daily inquiries and supported repeat orders through customer follow-ups. At Federal University Teaching hospital Owerri, I handled patient inquiries and contributed to a 20% reduction in average response time.
