Open to opportunities

Jose Garcia

@josegarcia9

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Customer support professional specializing in benefits, payroll troubleshooting, and claims resolution.

United States

Message

What I'm looking for

I’m looking for a support role where I can resolve benefits/claims and client issues, troubleshoot system errors, and use accurate documentation and process improvement to reduce repeat contacts and improve customer outcomes.

I’m a customer service and client support professional with experience handling high-volume phone and remote support for benefits, claims questions, specialty medication workflows, and payroll-related issues. In my recent roles at CVS Health, I researched customer concerns, documented outcomes, resolved inquiries, and connected callers with appropriate resources while maintaining empathetic and accurate service.

I also bring strong troubleshooting and data accuracy to my work—using systems like EHR notes, Microsoft Office/Teams, and remote support workflows, and maintaining audit-ready records. At ADP, I provided front-line support, identified root causes, submitted technical tickets to engineering, and guided clients through payroll technology and processes to reduce repeat support needs.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CVS Health

Jan 2024 - Jan 2025 (1 year)

Assisted members, employers, physicians, hospitals, and other healthcare providers with benefits and claims questions through research, documentation, and resolution of inquiries. Collaborated with internal teams, answered 80+ daily member calls, maintained audit-ready records, and routed complex claims issues and appeals to the appropriate claim team.

Insurance Eligibility Verification Call Center Support Audit Readiness Microsoft Office

Associate Client Support Consultant

ADP

Jan 2022 - Jan 2024 (2 years)

Provided front-line remote phone and written support to small-business clients for payroll and account questions. Troubleshot issues, analyzed call logs, submitted technical tickets to engineering, and guided clients through ADP technology and processes to deliver a seamless client experience.

client support Technical Support Remote Customer Support Client Education Data Analysis Case Documentation Customer Feedback To Engineering

PharmacyCare Representative

CVS Health / Specialty

Jan 2020 - Jan 2022 (2 years)

Handled inbound and outbound calls related to specialty medication orders, benefits verification, and new-patient enrollment. Verified insurance eligibility and authorization requirements, processed shipments and orders, maintained HIPAA-compliant documentation, and escalated clinical questions to pharmacists.

Benefits Verification Insurance Eligibility Verification Patient Enrollment Dispensing System Processing

Front Desk Agent

Hyatt

Jan 2017 - Jan 2020 (3 years)

Managed hotel guest registration, check-in/check-out, payment processing, and communication of hotel services and promotions. Reconciled daily cash reports, processed payments using POS/Opera PMS, and handled high-volume calls for reservations while routing guest requests accurately.

Front Desk Operations Check Out Payment Processing POS Reconciliation Cash Handling Reservations Support Opera PMS