Looking for a job

Ebony Baptiste

@ebonybaptiste

Message

I help patients and clients resolve insurance, billing, scheduling, and service issues with empathy.

United States

Message

What I'm looking for

I'm looking to support patients, clients, and families through complex service needs, using empathetic communication, problem resolution, healthcare coordination, and remote customer-support experience.

At AssistRX, I verify insurance coverage, coordinate prior authorizations and appeals, and connect providers, payers, and care teams to prevent gaps in patient care. I maintain accurate medical records and handle billing and reimbursement questions in compliance with HIPAA.

I've also led client communications, scheduling, invoicing, and a small team through my cleaning-services business, alongside remote customer support at QVC Group and front-desk service at Hilton. I bring more than 10 years of empathetic, high-volume customer and patient support experience.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Specialist

Current

AssistRX

Apr 2026 - Present (5 months)

Verify patient insurance eligibility and benefits, navigate reimbursement barriers, and act as a liaison between providers, payers, and care teams. Initiate and track prior authorizations and appeals while maintaining HIPAA-compliant records.

Insurance Verification HIPAA compliance Prior Authorizations CRM Systems Salesforce Patient Access Medical Documentation Communication Skills

Front Desk Agent / Associate

Somerset Hills Tapestry Hilton

Jun 2025 - Dec 2025 (6 months)

Provided top-tier customer service as the primary point of contact during check-in, checkout, and stay extensions. Managed room assignments, schedule modifications, and cancellations while handling guest complaints and nightly audit procedures.

Customer Service Front Desk Operations Room Assignment Complaint Resolution Night Audit Financial Reconciliations Communication Skills

Customer Service Specialist

QVC Group (HSN)

Feb 2025 - May 2025 (3 months)

Provided remote customer support for order inquiries, accounts, and exchanges while meeting departmental KPIs. Documented interactions in CRM and escalated technical or account concerns appropriately.

Customer Support CRM Order Management Account Management KPI Compliance Communication Skills problem resolution

Owner / Customer Relations Manager

Ebby's Cleaning Services LLC

Jan 2016 - Feb 2025 (9 years 1 month)

Managed daily client communications, scheduling, and service requests in an entrepreneurial environment. Oversaw administrative and financial functions including invoicing, payment processing, and team management.

Client Relations Scheduling Invoicing Payment Processing Team Management Problem Solving Communication Skills