paperwala sagar

11+ yrs in B2B SaaS PM across travel/hospitality. Yanolja: launched a loyalty product in 1 month → $180K+ ARR pipeline, owned 800+ integrations. KGK: $50M+ revenue, 93.7% retention. HNI (remote, US): analytics dashboards. LOGICWIND: 12 releases/9 mos. STAAH: scaled 350+ hotels, churn -10%. Started in deployment engineering at Yanolja, mentoring 22+.

Owned product strategy for a B2B diamond marketplace driving $50M+ annual online sales (14% revenue share). Achieved 93.7% retention and cut defects 15% via QA/RCA. Reduced KYC onboarding 53%, trimmed release cycles 50% with Agile, and improved roadmap clarity 14% through executive dashboards tracking 12 KPIs.

Authored 30+ user stories and use cases that expedited development and reduced error rates 15%. Implemented 15+ Looker Studio dashboards monitoring performance across 5 furniture websites. Improved timeline efficiency 15% through sprint planning and backlog management in Jira.

Delivered 12 releases and 250+ tasks in 9 months by coordinating 10+ cross-functional members across 2 products. Generated 10K+ impressions and 1.3K visits via marketplace product-listing growth experiments. Ran user testing, UAT, and interviews for 3 companies (70+ participants); built a 4-week remote onboarding program.

Led expansion for 5 SaaS products across 350+ hotels and 200+ partners, boosting regional footprint 18%. Cut churn 10% by leading resolution for 500+ complaints using structured stakeholder input.

Drove customer success and testing operations, improving retention 15% and streamlining onboarding 20%. Resolved 400+ support tickets and mentored a 22+ member team across 8 hospitality products.

Completed a Bachelor of Engineering in Computer Science, focusing on various aspects of computer science including programming, software development, and system design.