Open to opportunities

miss poet

@muskaan

Product Manager building 0→1 consumer and hospitality-tech products, improving NPS through data-driven discovery and Agile delivery.

India

Message

What I'm looking for

I’m targeting Product Manager roles in consumer tech, SaaS, or marketplace startups where I can drive user-focused innovation and end-to-end product execution with cross-functional teams.

I’m a Product Manager with 4 years of experience building consumer-facing digital products in hospitality-tech, including shipping an AI-powered chatbot, self check-in system, and guest feedback platform across 70+ hotel properties.

I’ve driven NPS from 65% to 98% through data-driven roadmapping, user research, and Agile delivery. I own end-to-end product strategy and discovery, write PRDs with user stories and acceptance criteria, and prioritize work using RICE/MoSCoW to align with business OKRs and guest experience benchmarks.

I thrive in cross-functional execution—partnering with Engineering, Design, QA, Operations, and consulting partners to deliver 0→1 rollouts and iterate based on guest signals. Earlier, as Project Lead — Research & Policy at Carnegie India, I led structured multi-market research that sharpened how I approach ambiguous, data-sparse problem spaces during product discovery.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Bloom Hotel Group

Jul 2022 - Present (3 years 11 months)

Led end-to-end product strategy, discovery, and Agile delivery for guest-facing digital experiences across a 70+ property hospitality network, including an AI-powered chatbot, self check-in, and guest feedback platform. Drove NPS from 65% to 98% through data-driven roadmapping, user research, and prioritized execution using RICE/MoSCoW.

Product Strategy Product Discovery Agile Delivery Backlog Prioritization (RICE MoSCoW)NPS & CCR Metrics User Journey Mapping Stakeholder Management Go To Market Strategy

Project Lead - Research

Carnegie India

Sep 2021 - Jun 2022 (9 months)

Led structured primary and secondary research across 24 Indo-Pacific markets, producing policy recommendations used by senior leadership and government stakeholders. Synthesized cross-country economic data into decision-ready briefs to support ambiguous, data-sparse problem framing for leadership.

Research Analysis Primary Research Comparative Frameworks Data Synthesis Economic Data Interpretation Strategic Thinking