miss poet
@muskaan
Product Manager building 0→1 consumer and hospitality-tech products, improving NPS through data-driven discovery and Agile delivery.
What I'm looking for
I’m a Product Manager with 4 years of experience building consumer-facing digital products in hospitality-tech, including shipping an AI-powered chatbot, self check-in system, and guest feedback platform across 70+ hotel properties.
I’ve driven NPS from 65% to 98% through data-driven roadmapping, user research, and Agile delivery. I own end-to-end product strategy and discovery, write PRDs with user stories and acceptance criteria, and prioritize work using RICE/MoSCoW to align with business OKRs and guest experience benchmarks.
I thrive in cross-functional execution—partnering with Engineering, Design, QA, Operations, and consulting partners to deliver 0→1 rollouts and iterate based on guest signals. Earlier, as Project Lead — Research & Policy at Carnegie India, I led structured multi-market research that sharpened how I approach ambiguous, data-sparse problem spaces during product discovery.
Experience
Work history, roles, and key accomplishments
Product Manager
Bloom Hotel Group
Jul 2022 - Present (3 years 11 months)
Led end-to-end product strategy, discovery, and Agile delivery for guest-facing digital experiences across a 70+ property hospitality network, including an AI-powered chatbot, self check-in, and guest feedback platform. Drove NPS from 65% to 98% through data-driven roadmapping, user research, and prioritized execution using RICE/MoSCoW.
Project Lead - Research
Carnegie India
Sep 2021 - Jun 2022 (9 months)
Led structured primary and secondary research across 24 Indo-Pacific markets, producing policy recommendations used by senior leadership and government stakeholders. Synthesized cross-country economic data into decision-ready briefs to support ambiguous, data-sparse problem framing for leadership.
Education
Degrees, certifications, and relevant coursework
Ashoka University
Post Graduate Diploma (PGD) (Master's Equivalent), Liberal Studies
Completed a Post Graduate Diploma (PGD) with a major in Liberal Studies at Ashoka University in 2022.
University of Delhi
Bachelor of Arts (Honours), English
Completed a Bachelor of Arts (Honours) in English at the University of Delhi in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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