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Papai Mitra

@papaimitra

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Operations Manager at Romis Home Pet Nursery, improving service delivery time by 15% through standardized workflows.

India

Message

At Romis Home Pet Nursery, I facilitate logistics and resource allocation for daily service delivery and manage Salesforce CRM data integrity and revenue collections.

I documented operating procedures and sales enablement workflows that reduced service delivery time by 15%. I also coach and mentor a team of 10+ staff members.

At Dr. Batra’s Positive Health Clinic, I optimized revenue operations, including scheduling and patient intake, and managed billing documentation and revenue reporting.

At Just Dial Ltd, I contributed to a 20% increase in monthly revenue through pipeline management. On the Just Dial Food Order Services (JDFOS) project, I led implementation work that reduced operational bottlenecks and improved delivery times by 12%.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Romis Home Pet Nursery

Jul 2021 - Present (5 years 2 months)

Facilitate end-to-end logistics and resource allocation for high-volume daily service delivery, utilizing route optimization to reduce fuel overhead and enhance operational efficiency. Manage Salesforce CRM data integrity and revenue collections, ensuring 100% pipeline hygiene and accurate financial reporting.

Salesforce Pipeline Management Route Optimization Process documentation Team Leadership Operational Coaching Revenue Operations Stakeholder Management

Patient Care Manager (PCM)

Dr. Batra’s Positive Health Clinic

Dec 2018 - Mar 2021 (2 years 3 months)

Optimized healthcare Revenue Operations for the branch, improving scheduling, patient intake, and data interoperability across clinical departments. Managed billing and financial process documentation, facilitating the clinic's growth through rigorous CRM administration and revenue reporting.

Revenue Operations CRM Administration Healthcare Technology Process documentation Stakeholder Management Sales Training Operational Coaching

Information Retrieval Officer (IRO)

Just Dial Ltd

Jan 2015 - Dec 2018 (3 years 11 months)

Transformed Sales Department performance as a Tele Marketing Executive, contributing to a 20% increase in monthly revenue through disciplined pipeline management. Developed customer outreach and Sales Enablement strategies, leading to higher lead generation and improved B2B sales conversion rates.

Sales Operations Pipeline Management Sales Enablement B2B Sales Lead Generation Process documentation Stakeholder Management