Open to opportunities

Khushboo Singh

@khushboosingh3

Business & Revenue Leader with 12+ years driving P&L growth through operations, client strategy, and business development.

India

Message

What I'm looking for

I’m looking to lead revenue and operations ownership—driving P&L growth, building teams and processes, and partnering cross-functionally to deliver measurable results for customers and partners.

I’m a Business & Revenue Leader with 12+ years of experience driving P&L growth, building businesses, and leading revenue, operations, and client functions across diverse industries.

At OYO LIFE, I owned city P&L, drove revenue growth, and led SOP implementation, cross-functional operations, and quality control across cities. I built and scaled supply businesses, hired and expanded teams, and launched a new business vertical—recognized as top Zonal Head with improved acquisition via pricing and a pan-India SOP rollout.

Earlier, I scaled vendor acquisition and end-to-end sales at Scootsy.com, contributing to growth by building new verticals and using data-driven insights to improve seller performance. I also managed key corporate accounts at Mouthshut.com, achieving a 90% client renewal rate through upselling, cross-selling, and stakeholder relationship leadership, and used CRM learnings to support broader adoption; during my career break, I pursued independent animal rescue, rehabilitation, and adoption initiatives while coordinating with vets and NGOs.

Experience

Work history, roles, and key accomplishments

Manager - Central Operations

Oyo Life

May 2018 - Feb 2020 (1 year 9 months)

Owned city P&L, driving revenue growth through team performance and pricing strategy while implementing SOPs and quality control across cities. Built and scaled the supply business, expanded hiring, launched a new vertical, and delivered pan-India SOP rollout, earning recognition as Top Zonal Head.

P&L management Pricing Strategy Operations Leadership Quality Control Hiring Cross functional Coordination

Manager - Business Development

Scootsy

May 2015 - Jul 2017 (2 years 2 months)

Drove vendor acquisition across categories by owning the end-to-end sales lifecycle and improving partner conversions. Built and scaled new business verticals, led revenue and promotion initiatives, and used data-driven insights to improve seller performance, earning top performer recognition in vendor onboarding and closures.

Business Development Sales Lifecycle Revenue Growth Data Insights

Account Manager - Client Servicing

Mouthshut

Sep 2011 - Mar 2014 (2 years 6 months)

Managed key corporate accounts focused on retention and growth, driving upselling and cross-selling to maximize revenue. Maintained strong relationships with senior stakeholders, achieved a 90% client renewal rate, managed the largest corporate account portfolio, and generated new business through referrals.

Key Account Management Client Retention Upselling Cross selling Stakeholder Management Renewal Management Generating Referrals

Customer Relationship Manager

Lodha Group

Nov 2009 - May 2011 (1 year 6 months)

Managed the end-to-end customer lifecycle for a large client portfolio by ensuring seamless coordination of documentation and payments. Drove consistent client experience across onboarding and delivery touchpoints.

Customer Lifecycle Management Client Relationship Management Stakeholder Management Account Management Process Coordination

Senior Associate - Customer Service

Wipro

Mar 2008 - Nov 2009 (1 year 8 months)

Handled international customer service processes and supported high levels of customer satisfaction. Managed operational workflows to ensure timely resolution of customer needs.

Customer Service International Process Handling Case Management Customer Satisfaction Service Delivery

Manager - Sales Coordination

Life Guard Health Management

Aug 2006 - Feb 2008 (1 year 6 months)

Managed regional sales coordination and supported deal closures across the region. Coordinated activities to improve sales execution and support smooth handoffs to closure.

Sales Coordination Regional Operations Deal Support Sales Execution Process Support

Customer Care Executive

Airtel

Jun 2005 - Jul 2006 (1 year 1 month)

Handled customer queries and maintained high customer satisfaction through responsive support and issue resolution. Ensured effective resolution of customer concerns during daily customer interactions.

Customer Support Query Resolution Customer Satisfaction Service Operations Communication Skills Issue Tracking

Independent Projects & Animal Welfare

Independent Projects

Feb 2020 - Present (6 years 4 months)

Led independent animal rescue, rehabilitation, and adoption initiatives by coordinating with vets and NGOs for treatment, vaccination, and sterilization. Drove community awareness and supported responsible pet adoptions while strengthening business strategy and operations skills.

Business Strategy Operations Planning Market Analysis Animal Rescue Rehabilitation Community Awareness