richa pathak

I am an MBA graduate in Health and Hospital Management with eight years of diverse experience in healthcare operations, sales operations, and customer service. My career has been marked by a commitment to enhancing operational efficiency and improving partner satisfaction through effective stakeholder coordination and process improvement initiatives.

In my current role as a Business Delivery Associate at MediBuddy vHealth, I have successfully coordinated over 15,000 lab appointments and teleconsultations, ensuring seamless booking workflows. I take pride in my ability to analyze KPI reports and identify trends that drive data-informed decision-making. My proactive approach has strengthened relationships with over 50 partners, and I have played a key role in enhancing service delivery through collaboration with internal teams.

Throughout my career, I have demonstrated strong leadership and communication skills, managing customer inquiries and service requests effectively. I have also delivered training sessions to improve team performance and have been recognized with awards for my long service and special appreciation for my contributions. I am self-driven, results-oriented, and adaptable, always seeking opportunities for personal and professional growth.