Paolino DA SILVA
@paolinodasilva
Customer experience leader driving sales growth for CX and contact center technologies.
FranceWhat I'm looking for
I am a seasoned customer experience and sales leader with more than a decade of experience selling IT solutions, outsourced contact center services, and building reseller ecosystems for CCaaS and UCaaS providers. I have led teams, managed key accounts and driven net-new revenue across France for global vendors.
My recent roles include Country Manager & Sales Director for 8x8 and Enterprise Sales Director for Five9, where I built 3-year strategic plans, go-to-market strategies, partner networks, and multi-channel sales motions while managing SDR, pre-sales, marketing and account teams. I consistently delivered contract wins, developed partner ecosystems, and closed complex tenders.
I bring strengths in solution selling, team leadership, market analysis, and new business development, with expertise in CCaaS, UCaaS, Agentic AI, SaaS, data intelligence and cybersecurity. I am motivated to contribute to challenging technology and CX projects and add value to dynamic teams.
Experience
Work history, roles, and key accomplishments
XBuilt and implemented a 3-year strategic plan for France, recruited reseller partners and drove sales growth while managing 2 account executives and a Paris-based office from Jan 2024 to Sep 2024.
FIDrove net-new enterprise revenue in France, developed the regional GTM and business plan, and managed SDR, pre-sales, marketing and project teams while expanding partner reseller and integrator relationships (Sep 2021–Dec 2023).
VOSales Executive
Vocalcom
Apr 2018 - Aug 2021 (3 years 4 months)
Managed a portfolio of ~50 clients across telecom, media, utilities and education, led new business development and partner ecosystem growth, and closed enterprise contracts while coordinating cross-functional teams (Apr 2018–Aug 2021).
Business Development Director
CCA International
Jan 2016 - Mar 2018 (2 years 2 months)
Grew customer portfolio and led RFQ/RFP strategy and contract closures across retail, transport, e‑business and insurance sectors, securing multi-hundred-thousand euro accounts (Jan 2016–Mar 2018).
Business Development Director
TeleTech International
Jan 2005 - Dec 2015 (10 years 11 months)
Led sales of contact center outsourcing and CX technologies, managed a team of 4 AEs, developed reseller ecosystems across Italy, Spain, Canada and USA, and generated ~€5M/year in net revenue (Jan 2005–Dec 2015).
Education
Degrees, certifications, and relevant coursework
ESC Paris
Master II, Marketing International and Commercial Negotiation
Completed a Master II in Marketing International et Négociation Commerciale in 2005.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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