Open to opportunities

Paolino DA SILVA

@paolinodasilva

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Customer experience leader driving sales growth for CX and contact center technologies.

France

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What I'm looking for

I am seeking a leadership role in technology or customer experience where I can drive revenue, build partner ecosystems, lead teams, and deliver strategic growth in a dynamic, collaborative environment.

I am a seasoned customer experience and sales leader with more than a decade of experience selling IT solutions, outsourced contact center services, and building reseller ecosystems for CCaaS and UCaaS providers. I have led teams, managed key accounts and driven net-new revenue across France for global vendors.

My recent roles include Country Manager & Sales Director for 8x8 and Enterprise Sales Director for Five9, where I built 3-year strategic plans, go-to-market strategies, partner networks, and multi-channel sales motions while managing SDR, pre-sales, marketing and account teams. I consistently delivered contract wins, developed partner ecosystems, and closed complex tenders.

I bring strengths in solution selling, team leadership, market analysis, and new business development, with expertise in CCaaS, UCaaS, Agentic AI, SaaS, data intelligence and cybersecurity. I am motivated to contribute to challenging technology and CX projects and add value to dynamic teams.

Experience

Work history, roles, and key accomplishments

Country Manager & Sales Director

8x8

Jan 2024 - Sep 2024 (8 months)

Built and implemented a 3-year strategic plan for France, recruited reseller partners and drove sales growth while managing 2 account executives and a Paris-based office from Jan 2024 to Sep 2024.

Channel Partnerships Strategic Planning Solution Selling Team Leadership Market Analysis Go To Market

Enterprise Sales Director

Five9

Sep 2021 - Dec 2023 (2 years 3 months)

Drove net-new enterprise revenue in France, developed the regional GTM and business plan, and managed SDR, pre-sales, marketing and project teams while expanding partner reseller and integrator relationships (Sep 2021–Dec 2023).

GTM Strategy Partner Management Enterprise Sales Account Management

Sales Executive

Vocalcom

Apr 2018 - Aug 2021 (3 years 4 months)

Managed a portfolio of ~50 clients across telecom, media, utilities and education, led new business development and partner ecosystem growth, and closed enterprise contracts while coordinating cross-functional teams (Apr 2018–Aug 2021).

Business Development Account Management Partner Development Cross Functional Collaboration

Business Development Director

CCA International

Jan 2016 - Mar 2018 (2 years 2 months)

Grew customer portfolio and led RFQ/RFP strategy and contract closures across retail, transport, e‑business and insurance sectors, securing multi-hundred-thousand euro accounts (Jan 2016–Mar 2018).

BPO Sales Client Acquisition Strategic Selling

Business Development Director

TeleTech International

Jan 2005 - Dec 2015 (10 years 11 months)

Led sales of contact center outsourcing and CX technologies, managed a team of 4 AEs, developed reseller ecosystems across Italy, Spain, Canada and USA, and generated ~€5M/year in net revenue (Jan 2005–Dec 2015).

Outsourcing Workforce Management Sales Team Leadership Key Account Management Tender Management