Open to opportunities

Pam Chigbo

@pamchigbo

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Seasoned customer service and nursing leader blending technical, web design, and clinical expertise.

Canada

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What I'm looking for

I seek a role combining customer-centric technical support, nursing leadership, or web/IT responsibilities at a collaborative organization where I can drive quality, mentor teams, and improve outcomes.

I am a seasoned customer service professional and nursing leader with over 10 years of cross-disciplinary experience combining patient care, technical support, and web design. I deliver measurable improvements in customer satisfaction and operational efficiency, including process changes that helped increase revenue.

My background includes charge nurse leadership in clinical settings, technical support roles for automotive telematics and telecommunications, and freelance web design. I bring strong troubleshooting skills in hardware and software, CRM experience, and a proven ability to manage teams and complex cases.

I am driven by a customer-centric ethos and an entrepreneurial mindset, supporting communities through volunteer nursing outreach and accessibility services. I seek roles where I can apply clinical leadership, technical problem solving, and digital skills to improve user and patient outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Foundever

Aug 2023 - Jan 2024 (5 months)

Troubleshot and resolved telematics and app-related issues for Toyota and Lexus guests, improved first-call resolution and contributed to a 5% revenue increase by optimizing issue resolution processes.

Customer Support Telematics Troubleshooting Case Management CRM Technical Support

Charge Nurse

Etobicoke General Hospital

Feb 2018 - Jul 2022 (4 years 5 months)

Led nursing staff to deliver resident care, coordinated individualized care plans with healthcare teams, and maintained detailed patient records to ensure adherence to protocols and quality outcomes.

Patient Care Team Coordination Clinical Documentation Compliance Patient Relations

Customer Service Representative

Verizon

Jan 2021 - Jan 2022 (1 year)

Provided chat-based technical support and resolved customer inquiries promptly, collaborating with team members to meet performance targets and ensure seamless customer experiences.

Chat Support Technical Troubleshooting Customer Service CRM Communication Team Collaboration Problem Solving Ticketing Systems

Web Designer

Freelancer

Jan 2015 - Jun 2018 (3 years 5 months)

Designed and developed custom websites focused on UX and functionality, managed client acquisition and project delivery, and provided ongoing maintenance to ensure performance and security.

Web Design HTML CSS UX Client Management Project Management Maintenance Troubleshooting Responsive Design

Student Recruitment Ambassador

York University

Jan 2017 - Apr 2018 (1 year 3 months)

Resolved prospective student inquiries, handled complaints efficiently, and upsold services contributing to revenue growth while maintaining high satisfaction ratings.

Student Recruitment Customer Service Communication Stakeholder Engagement Relationship Building

Research Assistant

York University

Oct 2016 - Mar 2018 (1 year 5 months)

Conducted literature reviews, collected and analyzed healthcare study data using statistical software, and contributed to research papers and presentations.