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Pallavi Srivastava

@pallavisrivastava

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Strategic Partnerships and Account Manager with SaaS expertise.

India

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What I'm looking for

I am looking for a role that fosters collaboration, drives customer success, and offers opportunities for professional growth.

I am a Strategic Partnerships and Account Manager with about 11 years of experience in the SaaS ecosystem. My expertise lies in growing revenue through expansion and acquisition, partnerships and retention strategies, where I have consistently demonstrated my ability to build scalable processes and engage CXO-level stakeholders. I take pride in fostering long-term partnerships across India and Southeast Asia, leveraging CRM systems to drive customer sales growth and implement data-driven business transformations.

Throughout my career, I have achieved significant milestones, such as being inducted into Salesforce's Achievers Club for my contributions to partner ecosystem development and revenue growth. I was also ranked #7 globally on Shopify's Builder’s List for my impact on merchant retention and revenue acceleration. My role as a Merchant Success Manager at Shopify allowed me to deliver over 30% YoY revenue growth for enterprise merchants by implementing tailored business strategies and closely tracking performance metrics.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Director

Current

Netcore Cloud

Jun 2025 - Present (3 months)

Drive growth across enterprise e-commerce & fintech unicorns, owning acquisition and multi-product expansion.
● Partner with C-suite stakeholders to unify app experience, AI-driven product discovery, and multichannel engagement on a single SaaS platform.
● Building a high quality sales pipeline while launching 0 to 1 partner-led motions with ISVs, agencies, & hyperscalers.

Merchant Success Manager

Shopify

Feb 2023 - Sep 2023 (7 months)

Delivered over 30% YoY revenue growth for 20+ enterprise merchants in APAC by implementing tailored business strategies and tracking performance metrics. Drove payment adoption and enabled scaling for brands by advising on e-commerce strategies.

Revenue CRM Business Strategy Performance Metrics Payment Solutions Customer Engagement Upselling Data Analysis Stakeholder Management

Partner Account Manager

Salesforce

Jan 2022 - Jan 2023 (1 year)

Scaled the APAC partner portfolio by 30% through strategic enablement and joint GTM initiatives. Collaborated with partners to develop tailored solutions, reducing deployment times and enhancing market responsiveness.

Partner Management GTM Strategy Product Enablement

Partner Advisor

Salesforce

Jun 2020 - Jan 2022 (1 year 7 months)

Streamlined partner onboarding processes, reducing activation time by 25%. Championed sales enablement initiatives, providing partners with training on product features and best practices.

Onboarding Sales Enablement Training Process Improvement Customer Engagement Performance Tracking

Customer Success Lead

HighRadius

Jul 2018 - May 2020 (1 year 10 months)

Mentored a team of Customer Success Managers, boosting customer retention by 25% through customized success plans and leading onboarding for enterprise clients with a 100% satisfaction rate.

Customer Retention Team Management Onboarding Success Planning Customer Satisfaction Data Analysis Performance Metrics Customer Engagement QBRs Stakeholder Management

Customer Success Consultant

Zenoti

Mar 2015 - Jul 2018 (3 years 4 months)

Delivered a 20% increase in ROI for clients through tailored success strategies and lifecycle management, enhancing client adoption rates by streamlining workflows.