Pallavi Srivastava

I am a Strategic Partnerships and Account Manager with nearly a decade of experience in the SaaS ecosystem. My expertise lies in customer success, enablement, and retention strategies, where I have consistently demonstrated my ability to build scalable processes and engage CXO-level stakeholders. I take pride in fostering long-term partnerships across India and Southeast Asia, leveraging CRM systems to drive customer sales growth and implement data-driven business transformations.

Throughout my career, I have achieved significant milestones, such as being inducted into Salesforce's Achievers Club for my contributions to partner ecosystem development and revenue growth. I was also ranked #7 globally on Shopify's Builder’s List for my impact on merchant retention and revenue acceleration. My role as a Merchant Success Manager at Shopify allowed me to deliver over 30% YoY revenue growth for enterprise merchants by implementing tailored business strategies and closely tracking performance metrics.