Pali Moss
@palimoss
Customer support & client relations professional with Disney Cruise Line experience, specializing in guest experience and problem resolution.
What I'm looking for
I’m a customer service professional with international experience across hospitality, tourism, and client-facing operations. I’ve worked in Argentina, Qatar, Spain, Brazil, and aboard Disney Cruise Line, helping guests from all over the world and solving problems in fast-paced environments.
What I enjoy most is helping people. Whether it’s resolving an issue, answering questions, coordinating schedules, or simply making someone’s day easier, I take pride in creating positive customer experiences.
My background includes Disney Cruise Line, restaurant management, hospitality operations, and administrative support. These roles have taught me how to stay organized, communicate clearly, adapt quickly, and remain calm under pressure.
I’m fluent in Spanish and English, conversational in Portuguese, and excited to bring my customer-focused mindset to a remote team.
Experience
Work history, roles, and key accomplishments
Dining Room Server
Disney Cruise Line
Aug 2024 - Oct 2025 (1 year 2 months)
Provided exceptional customer service to international guests in a fast-paced cruise dining environment. Resolved guest concerns and maintained Disney customer satisfaction standards while managing multiple priorities.
Administrative Assistant
RE/MAX
Nov 2021 - Oct 2022 (11 months)
Provided administrative support for daily office operations and assisted clients with inquiries and follow-ups. Managed schedules, appointments, and documentation while maintaining accurate records to support efficient workflows.
Assistant Manager
Cafe Rivas
Mar 2020 - Nov 2021 (1 year 8 months)
Supported daily business operations to ensure efficient workflow and high customer satisfaction. Supervised front-of-house staff, coordinated shift planning, trained new team members, and resolved guest concerns to maintain a positive experience.
Restaurant Hostess
Alvear Icon Hotel
Feb 2019 - Mar 2020 (1 year 1 month)
Welcomed guests and managed restaurant reservations in a luxury hospitality setting. Coordinated guest seating, assisted with inquiries and reservation changes, and maintained accurate reservation records to support seamless service flow.
Education
Degrees, certifications, and relevant coursework
Pali hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
Job categories
Skills
Interested in hiring Pali?
You can contact Pali and 90k+ other talented remote workers on Himalayas.
Message PaliFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
