Open to opportunities

Pali Moss

@palimoss

Customer support & client relations professional with Disney Cruise Line experience, specializing in guest experience and problem resolution.

Brazil

Message

What I'm looking for

I’m looking to join a customer-focused team where I can handle high-volume inquiries, solve issues fast, and strengthen client relationships—leveraging my multilingual communication, guest relations, and customer satisfaction standards.

I’m a customer service professional with international experience across hospitality, tourism, and client-facing operations. I’ve worked in Argentina, Qatar, Spain, Brazil, and aboard Disney Cruise Line, helping guests from all over the world and solving problems in fast-paced environments.

What I enjoy most is helping people. Whether it’s resolving an issue, answering questions, coordinating schedules, or simply making someone’s day easier, I take pride in creating positive customer experiences.

My background includes Disney Cruise Line, restaurant management, hospitality operations, and administrative support. These roles have taught me how to stay organized, communicate clearly, adapt quickly, and remain calm under pressure.

I’m fluent in Spanish and English, conversational in Portuguese, and excited to bring my customer-focused mindset to a remote team.

Experience

Work history, roles, and key accomplishments

Dining Room Server

Disney Cruise Line

Aug 2024 - Oct 2025 (1 year 2 months)

Provided exceptional customer service to international guests in a fast-paced cruise dining environment. Resolved guest concerns and maintained Disney customer satisfaction standards while managing multiple priorities.

Guest Relations Customer Support Multilingual Communication Service standards Safety Operations

Administrative Assistant

RE/MAX

Nov 2021 - Oct 2022 (11 months)

Provided administrative support for daily office operations and assisted clients with inquiries and follow-ups. Managed schedules, appointments, and documentation while maintaining accurate records to support efficient workflows.

Administrative Support Schedule Management Documentation Management Record keeping Customer Service Microsoft Office

Assistant Manager

Cafe Rivas

Mar 2020 - Nov 2021 (1 year 8 months)

Supported daily business operations to ensure efficient workflow and high customer satisfaction. Supervised front-of-house staff, coordinated shift planning, trained new team members, and resolved guest concerns to maintain a positive experience.

Customer Service Team Supervision Staff Scheduling

Restaurant Hostess

Alvear Icon Hotel

Feb 2019 - Mar 2020 (1 year 1 month)

Welcomed guests and managed restaurant reservations in a luxury hospitality setting. Coordinated guest seating, assisted with inquiries and reservation changes, and maintained accurate reservation records to support seamless service flow.

Reservation Management Service Excellence Operational Coordination Record keeping Customer Satisfaction Cross Cultural Communication