Micaela Paula Omelenicki Stocchi Monti
@micaelaomelenicki
Hospitality and customer service professional with international experience in guest relations, retail, and travel.
ItalyWhat I'm looking for
I have experience in hospitality, customer service, and retail, with a background in international guest relations and tourism.
I worked in Guest Services aboard Princess Cruises, assisting international guests, handling inquiries, and helping resolve service-related issues in a multicultural environment. I currently work as a Sales Assistant at IKEA in Parma, where I assist customers with product information, recommendations, and their purchasing needs. My previous experience also includes airport VIP lounge services and customer support in a family business, where I helped prepare quotations, budgets, and price lists using Excel.
I am currently studying Tourism online and am interested in opportunities in remote customer service, guest support, concierge services, and reservations management. I am also interested in written communication, content editing, and proofreading.
I enjoy working with people, solving practical problems, and adapting to different situations. I value clear communication, organization, and providing a positive customer experience.
Experience
Work history, roles, and key accomplishments
Assist customers with product information, recommendations, and purchase-related inquiries. Provide friendly and practical support while helping customers find suitable solutions.
Delivered high-level service in a fast-paced, international environment. Provided information and support, maintaining a professional and welcoming approach. Shifts divided in front desk assistance and chat/phone support in back office.
Countries visited:
United States of America, Canada, Japan, Hong Kong, Taiwan, Vietnam, Malaysia, Singapore, Indonesia, Australia, New Zealand, Fiji, Vanuatu.
Lounge Receptionist at AMAE Lounge
CrossRacer - AMAE
Oct 2023 - Feb 2025 (1 year 4 months)
Delivered high-quality service in a premium airport lounge environment, ensuring a seamless guest experience. Managed partner systems for guest validation and reporting.
Assisted clients in product selection and upselling.
Handled transactions and daily store operations.
Participated in trade fairs, promoting products and engaging with visitors. Advised customers on furniture solutions based on needs and budget.
Education
Degrees, certifications, and relevant coursework
Universidad Kennedy
Technical Degree, Tourism
2026 -
Grade: 8.5
Activities and societies: .
Pursuing a Technical Degree in Tourism, with studies ongoing as of 2026.
Universidad Argentina de la Empresa (UADE)
Bachelor’s Degree, Tourism and Hospitality
2024 - 2025
Grade: 8.7
Activities and societies: .
Completed until the second year of the Bachelor’s Degree in Tourism and Hospitality from 2024 to 2025.
Universidad Tecnológica Nacional (UTN)
University Expert, Hotel Management
2023 - 2023
Earned a University Expert in Hotel Management in 2023.
Leonardo Murialdo Institute
High School Diploma, Multimedia
2016 - 2022
Completed high school with a focus on multimedia technology from 2016 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Italy
Argentina
Ireland
SpainSalary expectations
Job categories
Interested in hiring Micaela Paula?
You can contact Micaela Paula and 90k+ other talented remote workers on Himalayas.
Message Micaela PaulaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
