Open to opportunities

GUS CAVALCANTI

@guscavalcanti

Message

I resolve customer needs across luxury hospitality, VIP service, and multilingual support environments.

Brazil

Message

What I'm looking for

I'm looking for a customer support or guest service role where I can resolve customer needs, coordinate with teams, and deliver calm, professional service in an international environment.

I've supported international guests at Marriott Hotel County Hall and Bankside Hotel, delivering attentive service across restaurants, bars, room service, and events.

My experience also includes administrative support at Berry Bros. & Rudd, where I handled scheduling, documentation, customer communication, and daily processes with accuracy and discretion. In freelance butler and event roles, I've coordinated changing VIP requirements while staying calm, flexible, and solution-focused.

Across Mercure Hotel, Pullmantur Cruises, Club Med 2, and private and corporate events, I've served diverse customers and resolved service issues efficiently. I bring Zendesk workflow training, Microsoft Office and Google Workspace skills, and fluent English alongside native Portuguese and conversational Spanish.