Palesa Takalo
@palesatakalo1
Debt collection and customer support professional delivering compliant results in high-volume call centres.
South AfricaWhat I'm looking for
I’m an experienced BPO professional focused on debt collection, customer support, and call centre operations. I manage high-volume inbound and outbound calls, resolve customer queries, and negotiate payment arrangements while keeping quality and compliance at the forefront.
Through roles in BPO operations and customer-facing environments, I’ve built strong problem-solving and communication habits that help me meet collection targets consistently. I work confidently with ONECTI, Avaya, Einstein, and CSG, along with CRM and dialer systems, and I bring dependable data entry and virtual assistance support to keep processes accurate and efficient.
Experience
Work history, roles, and key accomplishments
Debt Collector & Customer Support
Nutun
May 2025 - May 2026 (1 year)
Managed high-volume inbound and outbound calls, resolved customer queries, and negotiated payment arrangements while maintaining compliance and meeting collection targets. Used ONECTI, Avaya, Einstein, and CSG systems to support call centre operations and quality standards.
Retail Shop Assistant
TFG
Apr 2020 - Oct 2020 (6 months)
Provided customer service and assisted shoppers, handling point-of-sale transactions while supporting daily store operations. Ensured accurate processing of customer needs in a retail environment.
Retail Shop Assistant
Clicks Alberton Meyersdal
Jan 2016 - Aug 2017 (1 year 7 months)
Assisted customers and handled store transactions while maintaining store operations. Delivered service focused on resolving shopper needs and supporting smooth day-to-day retail operations.
Education
Degrees, certifications, and relevant coursework
TEFL Certificate
TEFL Certificate, Teaching English as a Foreign Language (TEFL)
Completed a TEFL Certificate in 2023.
Level 4 ECD Certification
Level 4 ECD Certification, Early Childhood Development (ECD)
Completed a Level 4 ECD certification in 2022.
Availability
Location
South AfricaAuthorized to work in
Job categories
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