Wendy Gumede

I am an experienced debt collector with a strong track record of meeting monthly collection targets while maintaining high call-quality standards and respectful communication. I consistently negotiated affordable payment arrangements, processed payments, prepared accounts for escalation when necessary, and ensured strict compliance with the Debt Collectors Act, NCA, POPIA, and company procedures.

I work professionally with sensitive debtor information and collaborate across accounts, legal, and customer service teams to resolve queries and maintain accurate records. I seek to apply my communication, problem-solving, and computer literacy skills in a role that values compliance, measurable results, and professional growth.