Sithembiso Ntshaba

I am a dedicated professional with a strong background in customer service and debt collection. My experience as a Call Centre Agent at Bytes People Solutions honed my ability to handle inbound and outbound calls efficiently, ensuring customer satisfaction and first-call resolution. I pride myself on my attention to detail and my ability to capture information accurately according to set data standards.

Currently, I work as a Debt Collector at Van de Venter Mojapelo, where I assist customers in managing their payment plans and ensure timely reminders for installments. My role requires excellent communication skills and a customer-centric approach, which I have developed over the years. I am passionate about helping customers find affordable solutions while maintaining a professional demeanor in all interactions.