Nokuthula Mahlalela
@nokuthulamahlalela
Customer-service focused debt collector with environmental management education and strong communication.
South AfricaWhat I'm looking for
I am a customer-service focused professional with a Bachelor of Arts in Environmental Management from the University of South Africa and hands-on experience in call center and debt collection roles. I have worked for IntelliBPO and VVM as a call center agent and debt collector, where I developed strong communication, time management, and teamwork skills while collecting debts for various retailers and clients.
I am reliable, able to work under pressure, and comfortable with inspection, compliance and technology-driven collection processes. I am motivated to grow within an organization, accept challenges, and continue learning to advance my career.
Experience
Work history, roles, and key accomplishments
Debt Collector
Unsigned Client Work
Jun 2025 - Present (3 months)
Conducted debt collection for various clients and retail stores, maintaining client relationships and achieving recoveries while working under pressure. Applied inspection and compliance practices during collection activities.
Call Centre Agent
VVM
Jun 2023 - May 2025 (1 year 11 months)
Collected debts on behalf of retail and corporate clients, handled high call volumes and escalations, and adhered to client-specific processes to achieve recovery targets. Supported inspections and compliance activities within the collections team.
Customer Service Agent
IntelliBPO
Jun 2022 - May 2023 (11 months)
Performed inbound/outbound call centre and debt collection activities for multiple retail clients, meeting collection targets and maintaining compliance. Collaborated with team members to improve recoveries and customer outcomes.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Bachelor of Arts, Environmental Management
2023 - 2023
Completed a Bachelor of Arts in Environmental Management in 2023 at the University of South Africa.
Reasoma Secondary School
Matric (Grade 12), General/Matric
2015 - 2015
Completed Grade 12 (Matric) at Reasoma Secondary School in 2015.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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