Pablo Moreno
@pablomoreno
Process automation specialist with a focus on client satisfaction.
BrazilWhat I'm looking for
I am an experienced professional in process automation, having worked extensively with IBM and Kyndryl. My role involved time scheduling and ensuring quality service for dedicated clients, particularly in the insurance sector. I pride myself on my problem-solving skills and my commitment to putting clients first.
Throughout my career, I have actively participated in meetings with account teams and American clients, enhancing my corporate communication skills in English. I also have a strong background in using Mainframe CA7 and Autosys for job scheduling, which has equipped me with the technical expertise necessary to excel in my field.
In addition to my professional experience, I have engaged in volunteer work, providing English conversation sessions to help employees improve their language skills. This initiative not only benefited the participants but also contributed to enhancing the overall quality of service within the organization.
Experience
Work history, roles, and key accomplishments
Process Automation Specialist
Kyndryl
Dec 2018 - Feb 2020 (1 year 2 months)
Provided process automation support focused on serving customers with IBM products, including Mainframe and Autosys. Collaborated with account teams to ensure high service quality.
Process Automation Specialist
IBM
Nov 2017 - Dec 2018 (1 year 1 month)
Worked on time scheduling for a dedicated client, providing solid support to the Account and Application teams in resolving system inconsistencies. Focused on client satisfaction and service quality.
Education
Degrees, certifications, and relevant coursework
UPUniversidade Paulista
Postgraduate MBA, Audit
2021 - 2021
Completed an MBA in Audit, gaining insights into auditing processes and compliance in the IT sector.
UPUniversidade Paulista
Specialization, Information Technology for Business Strategies
2020 - 2020
Focused on Information Technology for Business Strategies, enhancing skills in aligning IT solutions with business objectives.
UPUniversidade Paulista
Technologist, Information Technology Management
2017 - 2018
Studied the principles and practices of Information Technology Management, focusing on the integration of technology in business processes.
UCUniversidade Estadual de Campinas
Certification, Mainframe and Distributed Systems
2009 - 2009
Completed a course on Mainframe and Distributed Systems, focusing on the architecture and management of complex IT systems.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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