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Layla Coralina

@laylacoralina

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5 years of hands-on experience in IT supporta and several years with troubleshooting in accounting.

Brazil

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What I'm looking for

I am actively seeking a full remote position in the IT field that aligns with my skills and aspirations. I am particularly interested in joining a company that values continuous learning and professional development. I'm excited to be part of a team that is open to providing training opportunities, enabling me to enhance my skills and contribute effectivelly.

5 years of hands-on experience in IT support, ERP software, defect management, help desk operations, knowledge transfer, and exceptional customer service, I have developed a robust skill set that enhances user experience and drives operational efficiency.

My diverse background includes working on international projects, collaborating with cross-functional teams to deliver successful outcomes. As I pursue my AWS certification, I am keen to leverage my expertise and passion for technology to contribute meaningfully to innovate IT projects.

As a creative problem solver, I believe technology must be used to deliver better experiences, products, and services for people. I have good knowledge and I’m still studying front-end development, HTML, CSS, and JavaScript. I also have several years with troubleshooting in accounting and IT.

Experience

Current

Systems Administrator - IBM – T-MOBILE CLIENT

Current

IBM

Jan 2022 - Present (2 years 5 months)

o Member of IBM Conversion Operations team for T-Mobile/Sprint client;
o Multicultural environment, English only;
o Hosted bridge calls leading defect investigation and engaging several technical teams to track issues until it's complete resolution;
o Whole process of documentation for known and new issues for historical purposes;
o Identify potential improvements in process efficiency;

Accounting Analyst Sr

Benfica Transports

Jul 2011 - Oct 2018 (7 years 3 months)

o Responsible for month-end and reconciling balances, conducting balance sheet reconciliations;
o Full compliance with accepted accounting principles, company policies and any applicable laws and regulations;
o Supporting relevant parties (buyers, requesters and suppliers) with financial analyses and reports.

ERP Support Analyst Sr

Praxio

Mar 2019 - Jan 2022 (2 years 10 months)

o Closed 90%+ of trouble tickets on the first call without escalations;
o Ticket monitoring;
o Monitor and triage incoming requests via ticket system and calls;
o Create support documentation with step-by-step instructions on how to resolve some of the most common problems, reducing incident callback by providing effective solutions;
o Provide guidance, training and troubleshooting support