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Gustavo AlbuquerqueGA
Open to opportunities

Gustavo Albuquerque

@gustavoalbuquerque

Technology-focused analyst with strong problem-solving and communication skills.

Brazil
Message

What I'm looking for

I seek a dynamic work environment that fosters innovation and teamwork, offering opportunities for growth and development.

As a technology-focused analyst with a background in logistics and customer support, I have transitioned my career to emphasize my analytical skills and problem-solving abilities. Currently, I coordinate and plan maintenance logistics for electronic security systems, ensuring customer satisfaction through effective remote technical support. My experience includes working with various platforms and tools, showcasing my adaptability and collaborative spirit.

Throughout my career, I have developed a strong foundation in technical support, having provided N1 and N2 assistance in various roles. My journey began in the food industry, where I managed a small factory and honed my skills in team management, customer service, and operational efficiency. This diverse experience has equipped me with a strategic mindset and resilience to tackle business challenges effectively.

I am committed to continuous learning and improvement, with a keen interest in technology and systems development. My technical skills include proficiency in programming languages such as Python, HTML, CSS, and JavaScript, as well as experience with SQL and Git. I am eager to leverage my skills in a dynamic environment that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

SC
Current

Analista PCM e Suporte Técnico

SCSEG

Jan 2022 - Present (3 years 8 months)

Coordinated and planned maintenance logistics for electronic security systems, including access control, cameras, intercoms, and alarms. Provided N1 remote technical support for the field team, configured and validated systems, and worked with multiple platforms.

SE
Current

Motorista de Aplicativo

Self Employed

Jan 2018 - Present (7 years 8 months)

Operated as a ride-share driver during strategic hours to supplement income. Developed patience in customer service and agility in decision-making.

GR

Assistente de Logística

Grupo RBS

Jan 2016 - Dec 2016 (11 months)

Monitored 5 distribution centers in Santa Catarina, controlling discrepancies, deadlines, and occurrences using spreadsheets and an internal system. Managed logistical data autonomously and collaborated with local teams to resolve N1 operational failures.

P.

Estagiário Administrativo

P.M.F.

Jan 2012 - Dec 2012 (11 months)

Organized documents, provided public assistance, and supported legal and administrative processes. Gained experience in administrative tasks and public interaction.

SE

Corretor de Imóveis

Self Employed

Jan 2010 - Dec 2012 (2 years 11 months)

Engaged in the capture, customer service, and intermediation of residential and commercial properties. Developed skills in sales, negotiation, and client relationship management.

Education

Degrees, certifications, and relevant coursework

FS

Faculdade Cruzeiro do Sul

Análise e Desenvolvimento de Sistemas, Análise e Desenvolvimento de Sistemas

Studied Análise e Desenvolvimento de Sistemas at Faculdade Cruzeiro do Sul. The course was put on hold.

ES

Estácio de Sá

Administração, Administração

Completed a degree in Administration at Estácio de Sá, focusing on business management and related fields.

RE

Recode.org.br

Desenvolvimento de Sistemas, Desenvolvimento de Sistemas

Participated in a Development of Systems program at Recode.org.br, gaining skills in various programming languages and technical tools.

Tech stack

Software and tools used professionally

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Gustavo Albuquerque - Analista PCM e Suporte Técnico - SCSEG | Himalayas