Open to opportunities

Gustavo Albuquerque

@gustavoalbuquerque

Message

Technology-focused analyst with strong problem-solving and communication skills.

Brazil

Message

What I'm looking for

I seek a dynamic work environment that fosters innovation and teamwork, offering opportunities for growth and development.

As a technology-focused analyst with a background in logistics and customer support, I have transitioned my career to emphasize my analytical skills and problem-solving abilities. Currently, I coordinate and plan maintenance logistics for electronic security systems, ensuring customer satisfaction through effective remote technical support. My experience includes working with various platforms and tools, showcasing my adaptability and collaborative spirit.

Throughout my career, I have developed a strong foundation in technical support, having provided N1 and N2 assistance in various roles. My journey began in the food industry, where I managed a small factory and honed my skills in team management, customer service, and operational efficiency. This diverse experience has equipped me with a strategic mindset and resilience to tackle business challenges effectively.

I am committed to continuous learning and improvement, with a keen interest in technology and systems development. My technical skills include proficiency in programming languages such as Python, HTML, CSS, and JavaScript, as well as experience with SQL and Git. I am eager to leverage my skills in a dynamic environment that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Analista PCM e Suporte Técnico

Current

SCSEG

Jan 2022 - Present (3 years 8 months)

Coordinated and planned maintenance logistics for electronic security systems, including access control, cameras, intercoms, and alarms. Provided N1 remote technical support for the field team, configured and validated systems, and worked with multiple platforms.

SGA1000 ISIC Lite Intelbras Cloud AMT Remoto Soap Admin Sigma Situator

Current

Motorista de Aplicativo

Current

Self Employed

Jan 2018 - Present (7 years 8 months)

Operated as a ride-share driver during strategic hours to supplement income. Developed patience in customer service and agility in decision-making.

Customer Service Problem Solving Time Management

Comerciante - Lanchonete e Fábrica de Salgados

Self Employed

Jan 2006 - Dec 2019 (13 years 11 months)

Managed a team of 4, overseeing purchases, inventory, customer service, cash flow, and supplier negotiations. Established a frozen savory snack factory to reduce costs and increase scale, managing production, logistics, and resale.

Team Management Inventory Management Customer Service Financial Management Negotiation Production Management Logistics Strategic Planning

Assistente de Logística

Grupo RBS

Jan 2016 - Dec 2016 (11 months)

Monitored 5 distribution centers in Santa Catarina, controlling discrepancies, deadlines, and occurrences using spreadsheets and an internal system. Managed logistical data autonomously and collaborated with local teams to resolve N1 operational failures.

Data Management Internal Systems Problem Solving

Estagiário Administrativo

P.M.F.

Jan 2012 - Dec 2012 (11 months)

Organized documents, provided public assistance, and supported legal and administrative processes. Gained experience in administrative tasks and public interaction.

Administrative Support Legal Process Data Entry

Corretor de Imóveis

Self Employed

Jan 2010 - Dec 2012 (2 years 11 months)

Engaged in the capture, customer service, and intermediation of residential and commercial properties. Developed skills in sales, negotiation, and client relationship management.

Customer Relationship Management Negotiation