André Gomes
@andregomes
Experienced IT professional specializing in cloud, RPA, cybersecurity, and service desk leadership.
BrazilWhat I'm looking for
I am an IT professional with over 20 years of experience in specialized support, cloud computing (AWS, Azure), RPA, cybersecurity projects, systems administration, and data analysis.
I have led Service Desk teams, managed workflows and SLAs, and implemented SOPs that drove CSAT above 90% while improving operational efficiency.
My automation work spans Automation 360, Blue Prism, UiPath, and Automation Anywhere, with hands-on experience building bots, documenting processes (PDD/SDD), and integrating automation with cloud infrastructure.
I focus on combining technical excellence, strong documentation, and cross-team collaboration to deliver secure, scalable solutions and measurable business improvements.
Experience
Work history, roles, and key accomplishments
Support Services Coordinator
InCloud Tecnologia
Nov 2024 - Present (1 year 7 months)
Coordinate and lead a Service Desk team, implemented SOPs and KPI tracking that achieved CSAT above 90% and improved incident resolution efficiency.
IT Support Specialist
InCloud Tecnologia
Jul 2023 - Nov 2024 (1 year 4 months)
Provided specialized technical support for cloud environments and implemented security policies to reduce phishing risk across users.
RPA Consultant
Ewavedo Brasil
Jul 2022 - Apr 2023 (9 months)
Implemented Automation 360 environments and built CRM automations, producing PDDs and SDDs to standardize delivery and handover.
IT Development Analyst
ADP
Apr 2022 - Jul 2022 (3 months)
Developed and maintained Blue Prism bots to optimize processes and analyzed/documented workflows to improve automation efficiency.
Developed RPA automations with UiPath and Automation Anywhere and produced SQL reports while monitoring bot performance for clients.
Provided RPA support and maintenance using Blue Prism and Automation Anywhere, and configured Azure infrastructure to support robotic automation.
Administered IT infrastructure including SQL Server and SCCM, and developed dashboards and inventory reports to improve operational visibility.
IT Support Analyst III
TIVIT
Jun 2012 - May 2015 (2 years 11 months)
Managed IT infrastructure and Windows server software distribution via SCCM, prepared strategic reports and collaborated on client improvements.
SCCM Analyst
All NetGroup
Nov 2011 - Jun 2012 (7 months)
Created SCCM packages, scripts and managed Windows 7 zero-touch deployments while maintaining SCCM and SQL servers and producing inventory dashboards.
Junior IT Support Analyst
NP Group Tecnologia
Jan 2002 - Jan 2010 (8 years)
Managed a technical lab for Rede Record TV Network, maintaining devices and meeting delivery SLAs to ensure equipment availability.
Education
Degrees, certifications, and relevant coursework
Estácio
Associate Degree, IT Management
2023 -
Pursuing an Associate Degree in IT Management since 2023, focusing on IT administration and management practices.
XP Educação
Master of Business Administration, IT Project Management
2023 - 2023
Completed an MBA in IT Project Management in 2023 with emphasis on project management methodologies for IT initiatives.
Colégio Cruzeiro do Sul
Technical Degree, Electronics
1993 - 1997
Completed a Technical Degree in Electronics from 1993 to 1997, covering electronics fundamentals and technical maintenance.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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