Oziel Aldape

I am a Technical Specialist with a strong background in enhancing user experiences and efficiency through innovative solutions and technical expertise. With five years of experience in the tech industry, I have developed a keen ability to assist customers with technical issues, ensuring high satisfaction through effective solutions. My role at Apple has allowed me to diagnose and resolve hardware and software problems, collaborate with teams to improve service processes, and provide training to new staff, fostering a supportive and knowledgeable work environment.

My educational background includes a Bachelor of Science in Business Administration with a focus on Information Systems from California State University, Dominguez Hills. I have utilized various cybersecurity tools and programming languages, including Python and SQLite, to build functional websites and analyze data. My coursework in Business Analytics and Project Management has equipped me with the skills to lead group projects and produce actionable insights from complex datasets.

I am passionate about leveraging my skills in customer engagement, process improvement, and sales strategy to drive measurable improvements in service processes and contribute to successful product launches. I am committed to continuous learning and growth in my career, and I look forward to new challenges that allow me to make a positive impact.